Principal UX Designer - Returns

Overview

EXCITING PRINCIPAL UX DESIGNER – RETURNS (DIGITAL & PHYSICAL) OPPORTUNITY 

100% ONSITE in BENTONVILLE, ARKANSAS – GENEROUS RELOCATION ASSISTANCE PROVIDED

Our client, the nation’s #1 retailer is looking for a Principal UX Designer to join The Front End Design Team.  This important role works to  create great customer moments for checkout and returns, ensuring that the front of the store has a fast, easy, and friction free exit experience to finalize the shopping journey, and if that customer needs to return an item, we make it super-efficient for both the customer and the store associates.  They work across multiple disciplines where UX, Process design, Industrial design, and Service design, all come together to create a complete and wholistic experience and are looking for a creative and talented Principal UX Product Designer who can think across multiple disciplines to create wholistic workflows. We use imagination, logic, and collaborative workshopping to generate new ideas, we utilize cutting edge technology paired with proven standards to change how our stores work. We prototype innovations in our test labs and partner with research to rapidly iterate designs live in one of our 4000+ stores.   

You will sweep us off our feet if you have…  

• Mastery of a wide spectrum of design disciplines. 

• Craft with visual acuity, can convince with excellent presentation skills, and solve difficult problems with grace. 

• A strategic mindset and a systems thinking approach to making complex simple.  

• A track record of shipping successful products that require working quickly while managing multiple stakeholders. 

• A strategic mindset and a system thinking approach to make elaborate workflows simple. 

• Expertise to explore a variety of design ideas and iterate quickly. 

• Experience facilitating design sprints, workshops, or research sessions. 

• Comfort with ambiguity. You embrace constraints and the unknown; you enjoy discovering and defining the problem space.  

• You are authentic and can truly connect with people, you are good at communicating, listening, and sharing, with kindness, humility, and empathy. 

• You’re a strong communicator and storyteller able to clearly articulate design rationale and influence decision-making with multiple stakeholders. 

You will make an impact by:  

• Designing best-in-class product experiences with a focus on craft. 

• Partnering with design research, product managers, and engineers to create insightful design solutions.  

• Constantly balancing business goals with user needs.  

• Rapid prototyping and experimenting in a fast-paced environment.    

• Multitasking across different projects and adapting to changing priorities.   

• Creating scalable experiences in partnership with our Design System team. 

• Championing the Design Thinking philosophy throughout the business.   

• Collaborating seamlessly with cross-functional partners.   

• Staying up to date with the latest trends, in and out of retail. 

Preferred qualifications:  

• Degree in Industrial Design, Digital Design, HCI, Information Architecture, or similar and 7+ years of experience in product design. 

• A fantastic portfolio. 

• Excellent written and verbal communication. 

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