Senior, Design Researcher
Overview
Placement Type:
Permanent
Salary:
$140-170K
Start Date:
08.01.2025
As a Senior, Design Researcher, your responsibilities will include:
User Discovery & Strategy:
-
Lead comprehensive user discovery initiatives, employing a diverse toolkit including user interviews and surveys, user journeys, storyboards, and contextual inquiries.
-
Critically assess and identify gaps between business expectations and user experience strategies, proactively proposing solutions.
-
Leverage a deep understanding of current trends in user consumption habits to develop and refine interaction design and user experience strategies.
-
Anticipate and mitigate risks during information synthesis, independently arriving at innovative solutions for interactive designs.
-
Analyze and interpret existing data from various sources such as web analytics, user surveys, and customer support calls to inform design decisions.
Managing Functional Partnerships:
-
Proactively identify and map key stakeholders, conducting thorough analyses to understand their interests and profiles.
-
Build and manage robust functional relationships, adapting your style and best practices to accommodate diverse cultural contexts.
-
Partner with stakeholders to understand their technical needs and share relevant information effectively.
-
Engage with internal and external business partners regularly, establishing credibility and facilitating seamless information exchange.
Design Research & Insights:
-
Independently propose hypotheses for design research, contributing to the modification of research approaches and execution plans.
-
Guide research processes by providing expert input on the type, quality, and quantity of data to be collected.
-
Verify the reliability and accuracy of information through detailed checks, detecting and addressing any gaps or inconsistencies in data.
-
Analyze and interpret relevant data to extract meaningful results and insights.
-
Translate research insights and metrics (including those from external sources) into actionable recommendations that inform both design and business strategies.
Influencing & Building Stakeholder Consensus:
-
Communicate articulately and concisely in stakeholder meetings, effectively conveying complex information and addressing ambiguity.
-
Build productive, collaborative relationships with diverse stakeholders across multiple teams.
-
Influence teams and stakeholders to take meaningful action through sound, evidence-based recommendations.
-
Independently prepare clear, concise, logically structured, and fact-based reports and materials.
-
Actively seek and provide constructive feedback, anticipate needs and questions, and respond appropriately.
Driving Customer/Client Needs:
-
Build and maintain strong customer relations to deeply understand customer requirements and problems.
-
Create detailed customer journey touchpoints to anticipate product enhancements by preempting gaps and risks in the product experience.
-
Simplify and improve processes to reduce turnaround times, increase effectiveness, and ultimately drive customer delight.
Usability Testing & Iteration:
-
Demonstrate a strong understanding of testing against design specifications.
-
Identify major activities and documentation associated with user acceptance testing.
-
Develop procedures and guidelines for test developers and end-users, and explain the features and objectives of alpha and beta tests.
Leadership Expectations:
As a leader in our organization, you will embody our core values and demonstrate the following:
Respect for the Individual:
-
Demonstrate and encourage respect for all, building high-performing and diverse teams.
-
Seek and embrace differences in people, cultures, ideas, and experiences, fostering an inclusive and equitable workplace.
-
Drive positive associate and customer/member experiences, identifying, attracting, and retaining top talent.
-
Create a culture of continuous development through feedback, coaching, mentoring, and developmental opportunities.
-
Empower associates and partners to act in the best interest of the customer/member and the company, regularly recognizing their contributions.
-
Build strong, trusting, and collaborative relationships with team members and business partners, communicating attentively and with positivity.
Acts with Integrity:
-
Maintain and promote the highest standards of integrity, ethics, and compliance, modeling our company values.
-
Follow and set expectations for adherence to laws, our code of conduct, and company policies.
-
Foster an environment where associates feel comfortable sharing concerns, reinforcing a culture of non-retaliation.
-
Listen to concerns, take action, and hold yourself and others accountable for achieving results consistent with our values.
-
Act as an altruistic servant leader, consistently demonstrating humility, self-awareness, honesty, and transparency.
Service to the Customer/Member:
-
Deliver expected business results by prioritizing the customer/member and consistently applying an omni-merchant mindset.
-
Act with an Every Day Low Cost mindset to drive value and Every Day Low Prices for customers/members.
-
Adopt a holistic perspective, considering data, analytics, customer/member insights, and different parts of the business when shaping strategy.
Strive for Excellence:
-
Consistently raise the bar and seek continuous improvement, demonstrating curiosity and a growth mindset.
-
Seek feedback, ask thoughtful questions, and foster an environment that supports learning, innovation, and intelligent risk-taking.
-
Exhibit resilience in the face of setbacks, continuously seeking and implementing improvements.
-
Encourage the team to leverage new digital tools and ways of working.
Qualifications:
-
Demonstrated expertise in user experience strategies, user research methodologies, and interaction design.
-
Proven ability to manage functional partnerships and influence stakeholders at all levels.
-
Strong analytical skills with the ability to interpret complex data and translate insights into actionable recommendations.
-
Excellent communication, interpersonal, and presentation skills.
-
Experience with usability testing and iteration processes.
-
A strong portfolio demonstrating successful user experience projects is a plus.
If you are a passionate and strategic UX leader who thrives on solving complex user problems and driving impactful design, we encourage you to apply!
#LI-JM5
#app