Design Lead

Overview

UX Design Lead 

Our Preferred Healthcare Client is seeking a Product Strategy Senior Advisor to join their design leadership team. This role is crucial for shaping the consumer, provider, client, and broker experiences across both organizations. We’re looking for a highly collaborative and creative individual who thrives in ambiguous environments and is passionate about driving innovation.

About the Role

You’ll tackle early-stage, abstract problems, working on projects typically lasting three months. You’ll play a pivotal role in identifying user needs, defining business value, and refining problem statements. This isn’t about simply executing pre-defined specifications; it’s about a human-centered design approach to collaboratively define problems and develop impactful solutions.

Key Responsibilities

• Problem Solving & Innovation: Work on complex, ill-defined problems, identifying core user needs and business opportunities.
• Human-Centered Design: Apply design thinking frameworks (e.g., Double Diamond) to conduct in-depth user research (interviews, ethnography, data analysis), develop and test prototypes, and iterate solutions based on user feedback.
• Collaboration & Communication: Partner closely with product and engineering teams in cross-functional settings. Facilitate workshops, clearly communicate findings, and influence stakeholders through compelling storytelling.
• Strategic Impact: Define problem statements and develop innovative solutions that address both user needs and business goals.

Essential Skills & Qualifications

• Problem-Solving: Strong analytical and problem-solving skills with the ability to navigate ambiguity and drive alignment.
• Design Expertise: A strong background in UX/UI design and extensive experience with human-centered design methodologies.
• Communication: Excellent communication and storytelling skills to effectively convey insights and recommendations.
• Collaboration: Ability to work effectively both independently and collaboratively within agile environments.
• Experience: 3-5 years of relevant experience in a similar role.
• Education: Bachelor’s degree preferred, but not required.

Ideal Background

We’re particularly interested in candidates with:

• Experience from leading agencies (e.g., IDEO, Frog, Accenture, or similar).
• Advanced degrees in product design, experience design, or innovation.
• Previous experience in enterprise innovation labs (e.g., Fidelity, CapitalOne).
• Experience working within complex or regulated industries.
• Familiarity with empowered product models and a human-centered design approach, demonstrating an ability to define problems and drive solutions collaboratively.

Portfolio Expectations

Your portfolio should showcase a holistic approach to design and provide clear evidence of:

• Design Philosophy: Articulate your understanding of design’s role in addressing human needs, business opportunities, and technical feasibility.
• Comprehensive Design Process: Demonstrate your approach to projects, including:
  • Problem Definition: Showcase your research, user interviews, and data analysis.
  • Ideation: Provide examples of low-fidelity prototypes, sketches, and workshop facilitation.
  • Solution Development: Present high-fidelity designs and prototypes.
• Impact Focus: Highlight the qualitative and quantitative impact of your designs on both users and the business.

Essentially, we’re looking for designers who not only create visually appealing solutions but also demonstrate a deep understanding of user needs, business goals, and the entire design process.

Location

• Remote ( must work EST Coast Hours) 

Interview Process

The interview process typically includes an initial screen, a panel interview, and a final interview.