Social Media Advisor - beauty

Overview

Become a key player in the world of online beauty as a Digital Beauty Advisor for a leading global beauty brand, partnering with Aquent. You’ll be the voice of the brand, engaging with beauty enthusiasts across social media platforms, providing expert advice, and shaping consumer experiences. This is your chance to make a real impact on a passionate online community and contribute to the success of cutting-edge beauty products.
As a Digital Beauty Advisor, you’ll be on the front lines of digital engagement, crafting personalized responses and building relationships with fans and followers. You’ll be a source of knowledge, addressing customer inquiries and offering tailored recommendations. Your insights will inform social strategies, and your proactive engagement will drive positive brand sentiment and influence purchasing decisions. This role offers a unique opportunity to merge your passion for beauty with your expertise in social media, contributing to the growth and success of a globally recognized brand.
What You’ll Do:

• Engage with fans and followers across social media platforms (TikTok, Facebook, Instagram, Twitter), providing timely and helpful responses.
• Support public channels by offering insights, strategic recommendations, and direct engagement.
• Participate in brand and training sessions to stay up-to-date on the latest social strategies and best practices.
• Craft custom responses that address customer inquiries clearly and effectively.
• Identify and recommend innovative ways to influence consumer purchasing decisions.
• Escalate critical customer complaints to internal teams and assist with problem resolution.
• Provide content and engagement recommendations based on consumer feedback and emerging trends.
• Stay informed about new social media platforms, tools, and best practices.
• Maintain a 100% reply rate and adhere to established response time goals.
• Monitor personal social KPIs using Sprinklr.
• Offer schedule flexibility to support business needs, including weekends.
• Document product issues for product improvement and development.
• Accurately enter information into CRM and survey systems.

Must-Haves:

• Bachelor’s degree
• 1-2 years of social media engagement experience
• Customer-obsessed mindset
• Knowledge and experience with major social media platforms
• Ability to work in a fast-paced environment, both independently and collaboratively
• High degree of flexibility, adaptability, resourcefulness, and responsiveness; willingness to work outside standard hours, including weekends
• Excellent organizational skills, attention to detail, and a positive attitude
• Exceptional writing skills
• Fluent bilingual skills in English and Spanish
• Strong problem-solving ability
• Proficiency in Microsoft applications (PowerPoint, Word, Excel)

Nice-to-Haves:

• Customer service experience
• Interest in beauty, fashion, and/or lifestyle brands

The target hiring compensation range for this role is $26.50 to $29.45 an hour. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.
About Aquent Talent:
Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.
Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!
Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment—one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.