Field Support Specialist

Overview

Our client is hiring an Aftersales Specialist to provide support for the their US Sales Operations team specific to Aftersales Strategy. This role has multiple elements to it and requires coordination. The individual must have both strong communication and analytical/reporting skills.

•  Aftersales Dealer and Field Support:
  • Consultation/Resolution focused on aftersales specific initiatives supporting Field and dealers
  • Facilitates and Presents Training with new aftersales Field along with SME support
• Roadside, Mobile Services, and Pick Up & Delivery:
  • Support program needs of Program Teams, and Suppliers
  • Supports the program updates through Suppliers: Equipment, Tools, Vehicles, and Decals
  • Manages the Enrollment and Activation of Dealers new to the Program 

Experience:

• Communication is the largest part of this role! 
• Competency in Microsoft will help
• Be able to break hard news and have hard discussions.
• Analytical Skills
• 2 -3 years automotive experience. (ANY auto experience works)
• Bachelors degree strongly preferred – not required for the right experience. 

This is a hybrid position in Warren, MI. All candidates must be local and elgible to work in the US without a sponsorship. 

The target hiring compensation range for this role is $25 to 26 an hour. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.

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About Aquent Talent:

Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits! 

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment—one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.