UX Research Operations Program Manager

Overview

Our client, a leading player in the tech industry, is seeking a dynamic individual to join their UX Research team within the security organization. This role is integral in driving the development of robust processes and infrastructure, empowering the UX Research team and their partner teams to excel in their business deliverables. The successful candidate will be engaged in:

• Managing a horizontal project
• Handling email communications on status updates
• Setting up meetings
• Conducting outreach to stakeholders
• Developing onboarding processes
• Celebrating team milestones
• Responding to signal scores
• Implementing improvement plans
• Documenting best practices to ensure consistency in processes
• Reconciling any differences in methodologies and practices

Qualifications:

• Years of Experience Required: 1-3 years overall experience in the field.
• Degrees or Certifications Required: Bachelor’s degree is mandatory.
• Disqualifiers: Candidates with frequent job changes will not be considered.
• Best vs. Average Candidate:
  • The ideal candidate will have prior experience in a similar role, with familiarity in streamlining recruiting efforts and knowledge management.
  • The ability to quickly adapt to new areas and grasp new concepts in a complex domain is highly valued.
  • A strong understanding of technology and the ability to swiftly understand new concepts are important.
• Project Management: Minimum 1-3 years of experience, including the ability to manage multiple projects concurrently.
• UX Research Knowledge: General awareness and knowledge of UX research approaches and methodologies with a minimum of 1-3 years of experience.
• B2B Software and Security Knowledge: General awareness and knowledge of B2B software and the security space with a minimum of 1-3 years of experience.

The target hiring compensation range for this role is the equivalent of $45.76 – $48 an hour. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.
Additional benefits offered may include; medical health insurance and dental insurance, life insurance, and eligibility to participate in 401k plan with company match.

About Aquent Talent:

Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands. 

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits! 

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment—one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their care