Consumer Experience Professional

Overview

Our major Healthcare client is looking for a Senior Consumer Experience Professional to ensure optimized interaction between the company and its members. The Senior Consumer Experience Professional’s work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors.

The Senior Consumer Experience Professional may leverage voice of the customer, NPSt, root cause, telling the story, call listening, member experience design, elimination and recognition of friction points, identifying automation/optimization opportunities, and empower others in the organization to speak up and voice opportunities to improve the member experience. Begins to influence the department’s strategy. Makes decisions on moderately complex to complex issues regarding technical approach for project components, and work is performed without direction. Exercises considerable latitude in determining objectives and approaches to assignments.

Required Qualifications:

• Bachelor’s degree
• 5 or more years of consumer operations experience
• Proficiency in all Microsoft Office Programs including Word, PowerPoint, Excel, and Access
• Ability to interpret assignments and understand department strategy
• Excellent time management skills
• Experience making decisions and working independently with little supervision
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences

The target hiring compensation range for this role is $37.24 to $41.38 an hour. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.

About Aquent Talent:

Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits! 

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment—one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

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