HR Assistant II

Overview

We’re looking for a motivated and detail-oriented Human Resources Specialist to join our team. In this role, you’ll be instrumental in supporting the workforce of a leading global consumer goods company, ensuring a positive and efficient employee experience. You will serve as a primary point of contact for employees, providing essential HR support and maintaining critical data. This is an excellent opportunity for a highly organized, customer-focused individual who thrives in a fast-paced environment.

What You’ll Do

• Serve as the first point of contact for employee inquiries, offering guidance on a range of HR topics.
• Manage inbound phone calls and create detailed case records to track issues to resolution.
• Provide support for payroll-related questions, using your knowledge of timekeeping and payroll principles to assist employees.
• Collaborate with the internal payroll team to ensure seamless resolution of complex inquiries.
• Process tuition reimbursement requests and employee verification documentation.
• Address policy questions, ensure compliance, and assist with policy acknowledgments.
• Maintain accurate employee data and support the generation of performance reports.
• Utilize case and call management software to efficiently track and resolve employee issues.

What You’ll Bring

Must-Have Qualifications

• Bachelor’s Degree.
• Minimum of 5 years of experience in a customer service or administrative support role, with a preference for HR or a contact center environment.
• Proven experience in a contact center, handling inbound phone calls and case management.
• Demonstrated ability to resolve payroll inquiries, with a solid understanding of timekeeping and payroll fundamentals.
• Strong proficiency with Microsoft Outlook, Teams, and Excel.
• Exceptional attention to detail and critical thinking skills.

Nice-to-Have Qualifications

• Experience with a major HR information system.
• Familiarity with case management software.
• Prior experience supporting inquiries related to Leave of Absence (LOA).
• Spanish language skills are highly preferred.

About Aquent Talent

Aquent Talent connects top talent in marketing, creative, and design with the world’s biggest brands. Our eligible talent gain access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match.

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We are committed to creating an inclusive environment where different backgrounds, experiences, and perspectives are valued, and where everyone can contribute, grow their careers, and thrive.