Plotter Support Specialist

Overview

Become an Indispensable Part of a Design Revolution!
Envision yourself at the heart of automotive innovation, empowering the creative minds shaping the future of transportation. As a key player within a leading automotive design firm, you’ll be directly supporting the visualization of groundbreaking vehicle concepts through cutting-edge plotting technology. Your expertise will ensure that designers have the tools they need to bring their visions to life, influencing the aesthetics and functionality of vehicles that will define tomorrow’s roads.

Ready to make a visible impact? In this exciting role, you will be the sole guardian of a suite of large-format printers, ensuring seamless operation and troubleshooting any technical hiccups. You’ll be the go-to expert, providing top-notch customer service and technical support to designers across various studios. Your proactive approach and problem-solving skills will be essential in maintaining the smooth flow of creative output, directly contributing to the development of next-generation vehicles.

What You’ll Do:

• Provide technical and customer service support for plotting workflows across design disciplines.
• Maintain the daily operations and health of multiple large format printers.
• Perform regular printer maintenance, including replenishing consumables and managing supplies.
• Monitor printer service and respond to customer issues and needs, utilizing remote support resources to resolve problems efficiently.
• Escalate complex technical issues to onsite technicians or internal IT support as needed.
• Perform basic printer installations, configure IP addresses, download printer drivers, and provide user training.
• Manage printer asset inventories and ensure all records are up-to-date.
• Proactively communicate the status of problem resolution to customers.
• Provide regular updates to the printer vendor as needed.

Must-Haves:

• 5+ years of experience in customer service, print services, academic technology, or IT support.
• Strong technical troubleshooting skills.
• Excellent communication and customer service skills.
• Ability to lift up to 50 lbs. and stand for extended periods.

Nice-to-Haves:

• Associate’s degree or equivalent experience in a related field.
• Experience supporting large format printers.
• Strong eye for detail, organization, and project management.
• Self-motivated and ability to work under tight deadlines with minimal supervision.

The target hiring compensation range for this role is $18.00/hr. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.

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About Aquent Talent:
Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.
Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!
Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment—one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.