Dealer Claims Auditor

Overview

Summary:
The main function of a Claims Auditor is to review and conduct audits at dealerships to ensure warranty compliance with regulations and company standards.

Job Responsibilities:

• Work with dealers to review dealer documents on warranties to verify repairs. 
• Work with dealers onsite to look at documentation to make claims compliant.
• Creaet system-generated reports tp electronically process audits at their home location. 
• Travel during the week to attend in-person dealer audits, (averaging around 25-30 weeks of the year/3-4 days per week during weeks of travel).
• Bring your background in fixed operations/warranty auditing to this role for the best candidate profile.

Qualifications:

• Bachelor’s degree in technical field such as computer science, computer engineering or related field required
• 2-4 years applicable experience required
• Fixed Operations/Dealer experience
• Knowledgeable with warranty claims

Other information: 
• Auditor will work independently, but will receive training (mostly remote)
• Training duration is approximately 1 month, depending on candidates’ experience and understanding

This role requires extensive travel (25- 30 weeks out of the year). The Auditor will perform onsite and electronic audits, 1 or 2 weeks on the road, then in home office doing electronic audits, then back on the road, then back home to finalize audits
• Travel timing depends on the auditor; some prefer to travel on Sunday for a more relaxed start, others on Monday.
• Auditors may:
• Rent a car for local travel.
• Fly to the audit city, depending on location.
• Upon arrival:

• Set up a meeting with the dealership.
• Spend the day reviewing job cards (target: 80 job cards per visit).
• Conduct research and document compliance status.
• Meet with the dealer to review results.

• Typical stay is until Tuesday, possibly Wednesday
• Responsible for doing a part scrap

Skills
• Knowledge of dealership systems and paperwork is crucial.
• Familiarity with systems such as: Reynolds and Reynolds, CDK, DealerTrack, etc.
• Previous dealership experience is preferred.
• Opportunity for extension
• Work through shuts downs, but takes Christmas shutdown

Candidate Requirements
• 2-4 years of experience but desires closer to 4 years of experience
• Bachelors preferred or equivalent work experience is acceptable
• ASC certification is applicable or other automotive certifications are helpful

Knowledge of Dealer Fixed Operations
Basic technical knowledge of vehicle repairs
Organizational skills

This is a remote position Warren, MI with extensive travel. All candidates must be local and elgible to work in the US without a sponsorship.

The target hiring compensation range for this role is $40/hr annually. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.

#LI-NP1

About Aquent Talent:

Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment—one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.