Tech & CX Omni Implementation Manager

Overview

Join a leading global beauty company, partnering with Aquent, and make a real impact on the future of beauty technology. As a  Tech & CX Omni Implementation Manager you’ll be at the forefront of innovation, driving the development and implementation of cutting-edge beauty tech devices and services. You will collaborate with cross-functional teams, spearheading new country launches, global application updates, and identifying growth opportunities. This role offers a unique opportunity to shape the customer experience and contribute to the evolution of the beauty industry.

Be a key player in revolutionizing the beauty industry, bridging the gap between technology and customer experience. You will be instrumental in expanding the reach of beauty tech devices and services, working closely with global and regional teams to ensure seamless implementation and user satisfaction. This is your chance to leave a lasting mark on a dynamic and evolving industry.

Responsibilities:

• Develop and manage rollout roadmaps in partnership with key stakeholders and regional leaders.
• Coordinate market kick-offs and lead weekly status calls, ensuring projects remain on track.
• Facilitate cross-team collaboration with brand, global, regional IT, and local teams to oversee localization activities.
• Monitor device usage, identify areas for improvement, and support local events and activations.
• Track localization progress, report key milestones, and gather data to provide actionable insights.
• Analyze data from relevant dashboards, identify trends, and optimize beauty tech strategies.
• Support local change request collection with global teams.
• Ensure implementation of brand guidelines to maximize KPIs and growth.
• Coordinate with local teams to define activation plans for tool/service launches.

Must-Have Qualifications:

• Deep understanding of brand localization kits and capabilities (usage, configuration, tech, analytics, data capture, support model).
• Knowledge of brand goals and objectives.
• Understanding of customer journey flow both online and offline.
• Strong project management and coordination skills.
• Excellent communication and interpersonal skills.
• Data analysis and reporting experience.

Nice-to-Have Qualifications:

• Experience with beauty tech devices or services.
• Background in global product launches.
• Familiarity with KPI development and tracking.

The target hiring compensation range for this role is $53.61 to $59.57 an hour. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.

About Aquent Talent:

Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match.  More information on our awesome benefits!

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment—one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.