UX Design Researcher

Overview

Summary

A leading U.S. retailer is hiring a UX Design Researcher. The role is onsite in Bentonville, Arkansas and relocation is offered.

Required Knowledge:

User Discovery

• User experience strategies; user interviews and surveys; user journeys; story boards; contextual inquiries
• Conducting interviews and surveys
• Conducting preliminary activities to assist with user research and user experience strategy development
• Developing an understanding of trends in user consumption habits.
• Analyzing qualitative user data
• Managing functional partnerships
• Stakeholder identification and mapping, analysis, engagement techniques, management effectiveness tools and methods

Design Research

• Principles of research
• Best practices of qualitative and quantitative research
• Data analysis techniques; techniques to detect gaps in information, legal risks, factual errors, and breaches of codes of conduct involving the use of research material
• Organizational research requirements: Success metrics for research projects, purpose of research and how it will be used, values, limitations, and risks of sources and social networks for research purposes
• Emerging methods for obtaining relevant information

Building Stakeholder Consensus

• Requires knowledge of verbal/non-verbal behaviors, application and allocation of Business Communication styles/techniques in ambiguous and challenging situations, communication channels/mediums
• Interpersonal skills and universal relationship building with ability to connect seemingly unconnected parties
• Communicate articulately and concisely in stakeholder meetings involving multiple teams
• Convey complex information and address ambiguity for robust technology development. Build productive, collaborative relationships with stakeholders.

Customer/Client Needs

• Requires knowledge of customer and business problems
• Dependencies and impacts on product processes/ways of working
• Journey mapping, process optimization, communication and influencing techniques
• Seek and analyze user feedback to understand areas of improvement for product/services/offerings
• Identify potential process improvements to reduce turnaround times and drive efficiencies to enhance customer experiences

Usability Testing and Iteration

• Requires knowledge of user profiles, testing scenarios, documentation, test plans
• Understand the basics of testing against a design specification
• Identify major activities and documents associated with user acceptance testing
• Cite multiple examples and types of acceptance tests for user acceptance testing
• Compiles a list of procedures and guidelines for test developers and end users
• Explains the features and objectives of alpha and beta tests
• Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plans by providing expert advice and guidance to others in the application of information and best practices

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