Content Writer

Overview

Become an integral part of a global entertainment company, renowned for its innovative approach to gaming and interactive experiences. As a Content Writer, you will play a pivotal role in enhancing the player support experience, empowering players to troubleshoot issues and maximize their enjoyment. Your contributions will directly impact millions of players worldwide, ensuring they have seamless access to the information they need.

This exciting role offers the chance to craft engaging and informative content that will be used by players and support agents alike. You’ll be a key player in creating a world-class player experience, collaborating with a talented team dedicated to providing exceptional support. Join us and make a real difference in the gaming world!

Responsibilities:

• Develop, update, and maintain player-facing support content and agent-facing documentation and training materials.
• Create a wide range of high-quality documentation using clear and concise language, ensuring accessibility for all players.
• Collaborate with internal teams to document information on processes and agent workflows.
• Review and edit content provided by partners, players, and the community, ensuring accuracy and consistency.
• Use data to inform content and training strategy improvements, optimizing the player support experience.
• Align content creation with business goals and team priorities, contributing to the overall success of player support initiatives.
• Organize materials and complete writing assignments according to established standards for clarity, conciseness, style, and terminology.
• Maintain meticulous records and files of work and revisions, ensuring version control and easy access to updated materials.
• Confer with stakeholders to establish technical specifications and determine subject matter to be developed for publication.
• Research, plan, design, write, and continuously update game-related content and training materials.

Must-Have Qualifications:

• 1-2 years of experience writing and publishing game-related content or training materials.
• Proven ability to communicate complex information clearly, concisely, and accurately to diverse audiences.
• A passion for gaming and a genuine interest in the latest technology trends.
• A strong desire to build a world-class player experience from the ground up.
• BA/BS degree or equivalent experience.
• Portfolio showcasing writing samples, especially troubleshooting content, help center documentation, and concise task descriptions.

Nice-to-Have Qualifications:

• Experience creating consumer-facing instructions for technical processes, specifically for self-service and email support.
• Experience creating or reviewing training resources and developing internal knowledge base resources.
• Experience with DITA content types.
• Access to gaming consoles for validating work and experiencing the player journey firsthand.

The target hiring compensation range for this role is $32.01 to $35.57 an hour. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.

About Aquent Talent:

Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. More information on our awesome benefits!

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment—one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.