Digital Asset System Manager

Overview

The DAM Administrator will maintain and promote our global Digital Asset Management (DAM) platform Widen (VOLT). They will be the lead in areas of technical system maintenance, global processes and procedures including rights management, communications, metadata creation and consistency, training, and user support.

This person will be responsible for managing, mentoring, reviewing, sharing and enforcing best practices. Approximately 50% of this position will be uploading and tagging image & video files.

The DAM Administrator will work closely with the Director, Creative Services to ensure all assets and source files are submitted to the DAM with accurate metadata and using a common global process, and also for escalation issues or when key decisions about system functionality and/or company policies or processes need to be created or modified.

KEY RESPONSIBILITIES:

1. Identify and provide ongoing training to various asset creators and agencies to efficiently and effectively submit assets for integration into the system.
2. Create, communicate and help enforce processes and procedures to acquire proper legal paperwork and appropriate metadata throughout the different user groups – with the set-up of User Roles and Permissions
3. Create and support “best practices” to improve the system, various processes, and communication opportunities.
4. Maintain supporting documentation for the system, including legal policies and training sessions
5. Work closely with our outside agencies to ensure consistency in file uploads, metadata, policies and procedures
6. Ability to work in an international environment with understanding of those asset challenges.
7. Experience in archiving and creation of department specific portals for ease of use .
8. Track performance and gather user feedback on a yearly basis to continue to improve the system, process and training.

EDUCATION AND/OR EXPERIENCE:

• Bachelor’s Degree in Library Science, Archive Management, Communications, or Information Systems
• Minimum of 5 years’ experience working with a digital asset management system, preferably in a creative environment.

JOB REQUIREMENTS:

• Experience with a creative department workflow, basic design and production knowledge, creative standards, and photographic file types is required.
• Experience with digital asset management, technical projects and search technologies.
• Experience using a structured digital environment to catalog visual assets with a strong understanding of databases and media asset organization.
• Must be detail oriented, and able to perform data entry with a high degree of accuracy.
• Possess the ability to establish and enforce companywide standards.
• Must be highly organized, results oriented, schedule driven, have excellent written and oral communication, time-management, and organizational skills.
• Must be comfortable working with diverse teams and have the ability to work effectively with people in-person and virtually to identify and gather assets.
• Flexibility to quickly shift priorities based on business demands. Superior problem-solving skills a must.

DIGITAL MANAGEMENT

• Manage and maintain the organization’s DAM platform serving as the organization’s primary point of contact for all questions and recommendations regarding asset management.
• Identify, implement, and support systems and processes covering a diverse matrix of digital assets.
• Acquire, organize, and catalog all digital assets for the organization. Compile metadata for each asset to ensure ease of retrieval by team members. Archive assets as needed.
• Prepare assets for incorporation into the organization’s DAM system. This includes opening files using the proper software, changing the files to the correct color model and resolution, saving the files to the proper file format, and renaming the files per the determined naming convention.
• Pull monthly reports of expiring assets and update expiration dates when possible. Report on expiring assets to all pertinent content users throughout the organization. Update as needed.
• Conduct training sessions for new users. Provide ongoing training and guidance on using the interface and knowledge regarding the organization’s policies regarding proper usage of assets.

TECHNOLOGY REQUIREMENTS:

• Must possess a high level of proficiency in digital asset management software – Acquia preferred. Proficiency in MS Office (Outlook, Teams, Word, Excel, PowerPoint).
• Knowledge of project scheduling systems such as Jira, and Adobe CC a plus.
• Working knowledge of office equipment – printers and copiers. LANGUAGE SKILLS:
• Must demonstrate strong written and verbal communication skills, and have the ability to read, analyze and interpret job requests, correspondence, specifications, procedures and production schedules. Must be able to write reports, business correspondence and procedures. Must be able to communicate effectivity and present information accurately.

REASONING ABILITY:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

PHYSICAL DEMANDS:

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 35 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and depth perception.

WORK ENVIRONMENT:

The environment for this job is typical for an office and does not result in exposure to conditions outside of the normal office environment.

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