Client Services Specialist

Overview

Are you ready to make a significant impact within a leading organization dedicated to enhancing well-being and delivering exceptional service? We are partnering with a prominent company at the forefront of its industry, driven by a mission to improve lives through innovation and meticulous operational excellence. This is an exciting opportunity to join a team where your keen eye for detail and dedication to accuracy will directly contribute to the seamless functioning of critical business processes, ensuring the highest standards of data integrity and agent readiness. Your work will be pivotal in supporting the foundation of our client’s operations, directly influencing agent success and the overall quality of service provided.

**About the Role: Client Services Specialist **

As a Client Services Specialist II, you will play a crucial role in maintaining the accuracy and compliance of essential business information. This position is central to our client’s operational efficiency, focusing on credentialing and data integrity. You will be instrumental in reviewing, validating, and managing vital records, directly contributing to the smooth onboarding of agents and the ongoing reliability of our client’s data systems. Your meticulous approach will ensure that all information meets stringent business and regulatory requirements, safeguarding the integrity of our client’s operations and supporting their commitment to excellence.

**Key Responsibilities:**

• Review, analyze, evaluate, and validate business information against established requirements.
• Maintain accurate and up-to-date information within credentialing databases.
• Conduct extensive research and analysis to resolve sensitive information-related issues and address data integrity concerns.
• Process onboarding contracts, ensuring all necessary documentation is complete and accurate.
• Verify professional licenses and manage appointments within designated systems.
• Collaborate with agents to ensure their records are complete, validated, and compliant.
• Utilize various internal systems and external resources to ensure the accuracy and completeness of all data.

**Must-Have Qualifications:**

• High School Diploma.
• 1-3 years of customer service experience.
• Strong analytical skills with the ability to research and analyze data effectively.
• Excellent attention to detail and a commitment to quality.
• Ability to organize and prioritize work efficiently, managing multiple priorities in a high-paced production environment.
• Exceptional verbal and written communication skills, including the ability to compose professional letters, memos, and emails.
• Ability to work reliably, prudently, and tactfully with confidential information.
• Ability to work independently with minimal supervision.
• Demonstrated ability to establish and maintain effective working relationships with internal teams, management, and external contacts.
• Proficient use of standard office applications (Word, Excel, Access) and internet resources.

**Nice-to-Have Qualifications:**

• Associate’s Degree.
• Prior knowledge of industry-specific practices or regulations.

The target hiring compensation range for this role is $14.77 to $16.41 an hour. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.

About Aquent Talent:

Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits! 

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment—one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.