Content Manager / Project Manager

Overview

Content Manager

Core Responsibilities:

• Own, manage, update, and create WCW pages and copy documents.

• Shepherd all WCW pages through project development and launch cycles.

• Proactively identify needs, gaps, risks, and issues based on upcoming changes.

Project & Launch Cycle Tasks:

• Plan, coordinate, and execute launch cycles.

• Participate in and coordinate design cycles.

• Manage copy components (e.g., character counts, image requirements).

• Submitt creative requests through Click Up

• Maintain Click Up dashboard ticket requests

• Coordinate copywriting, collaboration, and reviews.

• Align copy needs with Storybook requirements.

• Plan and resolve review cycles.

• Act as stakeholder liaison.

Technical & QA Support:

• Support/manage WBS.

• Apply market variations.

• Ensure accessibility compliance.

• Manage image/video assets (request, review, delivery).

• Provide real-time launch bridge support and troubleshooting.

• Conduct site QA pre/post launch and maintain issue tracker.

Operational Tasks:

• Attend and follow up on meetings.

• Manage files and localization prep.

• Generate reports.

• Manage retailer logos and links.

• Oversee paid and Windows Selling Campaigns.

• Handle one-off tasks between launches (e.g., fixes, experiments).

Cross-Functional Collaboration:

• Work with GTM, PMM, Storybook, Devs, Engineers, Product teams.

• Coordinate with brand, marketing, CELA, SEO, and design teams.

• Collaborate with copywriters, HCL, PAC, FTE managers, Microsoft Store, and retailer teams across markets.