Coordinator

Overview

Make a real difference in healthcare accessibility and quality! Join a dynamic team dedicated to improving member health outcomes as a Healthcare Effectiveness Data and Information Set (HEDIS) Support Specialist. You will play a crucial role in ensuring members receive vital clinical services, directly impacting their well-being. This involves collaborating with providers, conducting outreach, and meticulously managing data to support quality initiatives and regulatory requirements.

To be considered for this role, you must:

• Be authorized to work in the United States
• Not require sponsorship of any kind for the duration of the assignment
• Be able to work on a W-2 basis.  C2C or 1099 is not permitted for this position

As a HEDIS Support Specialist, you will:

• Provide support for Healthcare Effectiveness Data and Information Set (HEDIS) quality initiatives and regulatory/contractual requirements, including outreach to members regarding designated services.
• Support effective medical record capture for HEDIS medical record review and abstraction of supplemental data.
• Perform provider/location research, data cleanup, and updates to ensure accurate medical record requests and proper handling of protected health information (PHI).
• Conduct HEDIS provider chart requests via phone, fax, and mail.
• Identify resources and collaborate with providers to improve member health outcomes and HEDIS measure rates.
• Facilitate provider and member outreach to ensure member access to clinical services, improving health outcomes and closing care gaps.
• Identify appropriate referrals to Social Workers or Case Managers when necessary.
• Assist in developing and standardizing outreach documentation and manage the data flow process for HEDIS documentation.
• Document member participation in outreach activities according to abstraction and audit standards.
• Meticulously record and document all member and provider outreach activities.
• Perform other duties as required.

Must-Have Qualifications:

• Minimum 1 year of recent HEDIS project support experience
• Strong communication skills and experience interacting with medical providers
• Ability to work independently
• Proficiency in standard corporate software packages and applications, including Microsoft Word, Excel, Outlook, Teams, Adobe Reader, and RightFax

Nice-to-Have Qualifications:

• Recent experience in healthcare marketing, member outreach, or health education
• Experience working in a call center environment

Education:

• Associate’s degree or equivalent experience

The target hiring compensation range for this role is $23.00 to $25.00 an hour. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.

About Aquent Talent:
Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.
Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. More information on our awesome benefits!
Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment—one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.