Digital Product Manager CX

Overview

Become an integral part of a leading financial services firm, revolutionizing how they manage regulatory documents. As a Digital Product Manager, you’ll champion the client experience, driving improvements to content platforms and shaping the future of content distribution. Partnering with Aquent, you’ll join a team dedicated to innovation and client satisfaction.
This role offers a unique opportunity to be the voice of the client, influencing platform development and ensuring a seamless user experience. You’ll leverage your expertise in client research and journey mapping to understand user workflows and advocate for enhancements. By creating educational materials and fostering transparent communication, you’ll empower users and build strong client relationships.
Responsibilities:

• Be the Voice of the Client, representing user needs during planning and strategy sessions.
• Collaborate effectively with cross-functional teams, actively listening to diverse perspectives.
• Conduct client research and journey mapping to gain deep insights into user behavior and platform usage.
• Proactively communicate roadmaps, issues, and changes to clients, ensuring transparency and minimizing disruption.
• Develop user personas to inform platform design and enhance user understanding.
• Create educational and support materials to promote self-service and empower users.

Must-Have Qualifications:

• Bachelor’s Degree
• 5+ years of experience as a Product Manager (preferred)
• Experience with Agile methodologies
• Strong analytical and project management skills
• Proactive problem-solving abilities and a results-oriented mindset
• Excellent communication and collaboration skills
• Meticulous attention to detail and a disciplined approach to application development

The target hiring compensation range for this role is $74.52 to $82.80 an hour. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.

About Aquent Talent:
Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.
Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. More information on our awesome benefits!
Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment—one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.