Content Strategist

Overview

Become an integral part of a dynamic team at a leading global communications company, shaping how millions of users access and understand critical product information. As a Content Strategist, you will play a pivotal role in optimizing support content, leveraging cutting-edge AI technology to enhance user experience. This is an exceptional opportunity to combine your passion for clear communication with your expertise in AI-driven content optimization, directly impacting the accessibility and effectiveness of a globally recognized platform.

As a Content Strategist, you will:

• Craft, refine, and test Help Center articles and customer support responses, ensuring alignment with content strategy and user needs.
• Develop and optimize content specifically designed to enhance the performance of a support-focused Large Language Model (LLM).
• Champion and uphold content standards and best practices, ensuring consistency and quality across all support materials.
• Leverage data-driven insights to inform content decisions and collaborate with partners to elevate the overall support experience.
• Expertly manage multiple projects concurrently, maintaining meticulous attention to detail while adhering to evolving deadlines.
• Collaborate with technical experts to distill complex information into clear, concise, and structured documentation.
• Partner with product and operations teams to create empathetic and effective support messaging.

Must-Have Qualifications:

• Bachelor’s degree from the United States (or equivalent university degree from another country) in English or a related field.
• 5+ years of experience in a technical writing or content strategy role.
• 6+ months of experience working with and optimizing content for Generative AI and/or LLMs.
• Proven critical thinking skills and a strong track record of editorial judgment concerning complex and sensitive topics, with the ability to manage extensive content sets that empower support LLMs.
• Demonstrated ability to plan, write, and enhance online help content and customer support responses for social media platforms and/or mobile apps.
• Proficiency with content management systems (CMS).
• Experience with project management tools.

Preferred Qualifications:

• Project management experience, navigating ambiguity and prioritizing competing demands.
• Proficiency in data analysis, XML editing, and utilizing AI tools.

The target hiring compensation range for this role is $36.05 to $40.06 an hour. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.
 

About Aquent Talent:
Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.
Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match.  More information on our awesome benefits!
Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment—one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.