Administrative Assistant - HR Services

Overview

We are seeking a detail-oriented and service-driven Administrative Assistant to join our HR Contact Center team, supporting a global leader in the beauty industry. This role combines high-caliber customer service with HR systems knowledge and administrative accuracy. It’s ideal for someone who excels in a fast-paced environment, enjoys helping others, and has a solid understanding of how payroll and timekeeping systems function.

Key Responsibilities:

• Provide front-line support via inbound phone calls, creating and managing cases related to payroll inquiries, leave of absence (LOA), tuition reimbursement, employee verifications, and policy questions.
• Partner closely with the Payroll team to ensure timely and accurate resolution of employee and HR inquiries (no payroll processing required, but understanding logic of timekeeping/payroll is essential).
• Use ServiceNow to log and manage all case-related activity, ensuring accurate documentation and timely follow-up.
• Maintain and update employee data, performance reports, and communications in line with company procedures.
• Provide administrative support to the HR team on various tasks as needed.
• Ensure compliance with company policies and labor regulations when handling employee-related matters.

Preferred Qualifications:

• Bachelor’s Degree required
• 5+ years of experience in HR support, administrative support, or contact center roles
• Prior contact center or call center experience is highly preferred
• Experience with case management and call management systems (ServiceNow strongly preferred)
• Familiarity with SuccessFactors is a plus
• Strong working knowledge of Microsoft Outlook, Teams, and Excel
• Exceptional attention to detail, organizational skills, and critical thinking
• Spanish language proficiency is highly preferred

What Will Make You Stand Out:

• Proven success handling high-volume inbound calls in an HR or customer service environment
• Strong understanding of payroll/timekeeping logic to confidently assist employees with related inquiries
• Experience supporting HR teams with policy and compliance-based questions
• Ability to maintain a high level of confidentiality and professionalism in employee interactions

The target hiring compensation range for this role is $20.63 to $22.93 an hour. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.

About Aquent Talent:
Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.
Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. More information on our awesome benefits!
Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment—one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.