Training Content Developer

Overview

Become a catalyst for seamless integration as a Training Content Developer with a major airline partnering with Aquent. You will play a pivotal role in shaping the training experience for frontline and contact center teams, enabling them to excel in a dynamic and evolving environment. Your expertise in crafting engaging learning experiences will empower employees to navigate the complexities of a major airline merger, directly impacting customer satisfaction and operational success.
As a Training Content Developer, you will be responsible for designing and developing a wide range of training materials, including instructor-led lesson plans, eLearning modules, bulletins, and videos. Your creativity and deep understanding of adult learning principles will be essential in creating impactful blended learning experiences that drive knowledge retention and performance improvement. This is your opportunity to leave a lasting mark on a major airline as they embark on an exciting new chapter.
 

Responsibilities:

• Develop engaging and effective training content and solutions for diverse frontline and contact center teams.
• Utilize established industry methodologies to write and revise content deliverables (e.g., online course materials, job aids, classroom materials), ensuring adherence to quality standards.
• Contribute to the design process by providing recommendations on specifications, storyboards, and simulations.
• Collaborate with subject matter experts and team members to facilitate reviews and ensure content accuracy and relevance.
• Proactively monitor project progress, identify potential roadblocks, and communicate updates to management.
• Respond to content update requests based on identified defects, product enhancements, and root cause analysis findings.
• Champion continuous improvement by recommending enhancements to content development processes and standards.
• Independently manage moderately complex projects, overseeing timelines, content development, scripts, video recording, and audio production.

Must-Have Qualifications:

• 2+ years of experience applying adult learning principles and developing eLearning content.
• Proficiency in eLearning authoring tools such as Articulate Storyline 360, Vyond, or Canva.
• Experience with image/graphic creation and manipulation.
• Strong understanding of learning modalities and adult learning styles.
• Excellent written, verbal, and presentation skills.
• Impeccable organizational and time management skills.
• Ability to analyze the impact of development changes and adjust workload accordingly.
• Talent for creating compelling visual designs for training materials.
• Advanced proficiency with Microsoft Office applications (e.g., Teams, Word, Excel, PowerPoint, and Outlook).
• High school diploma or equivalent.
• Must be authorized to work in the U.S.
• Minimum age of 18.

Nice-to-Have Qualifications:

• Experience with Articulate Rise 360, Storyline, and AI.
• Expertise in creating simulations, gamification design, and recording screencasts.

The target hiring compensation range for this role is $55.86 to $62.07 an hour. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.
 

About Aquent Talent:
Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands. Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. . More information on our awesome benefits!
Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment—one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.