Marketing Operations Coordinator

Overview

Job Title: Marketing Case Manager (Part-Time)
Location: Remote
Schedule: Flexible; preferred availability is 4 hours per day, 5 days per week
Department: Marketing Operations
Reports to: Marketing Project Lead

About the Role

We are seeking a highly organized, detail-orientedMarketing Operations Coordinatorto serve as the central point of coordination for marketing support tickets and project requests submitted by our network of 150+ partner offices. This part-time role is ideal for someone who thrives in a fast-paced, collaborative environment and is passionate about driving efficiency and quality across marketing deliverables.

You’ll own the case ticketing and intake process, manage task assignment within Salesforce and Asana, monitor progress through completion, and ensure timely and accurate communication back to partners. You’ll also proofread outgoing materials for quality and accuracy, making this an ideal role for someone who is both tech-savvy and editorially sharp.

Key Responsibilities

• Manage Case Intake:

  • Serve as the main point of contact for marketing support requests submitted via email 

  • Process incoming requests in Salesforce and convert them into actionable tasks in Asana

  • Triage requests by priority and route to appropriate team members (copywriters, designers, web developers)

• Workflow & Task Management:

  • Assign and track Tier 1, 2, and 3 case tasks, ensuring progress stays within agreed SLAs

  • Follow up with stakeholders or escalate to the Marketing Manager when additional information is needed

  • Maintain detailed records of task activity and status

• Communication & Responsiveness:

  • Respond to partner inquiries within 2 hours (preferably 1 hour) to confirm receipt or request clarification

  • Serve as a liaison between partner offices and internal creative/digital teams

• Quality Assurance & Proofing:

  • Review outgoing assets (event invites, one-pagers, collateral) for grammar, formatting, and timing accuracy

  • Ensure partner-facing content adheres to brand and editorial guidelines

• Project Coordination:

  • Monitor project timelines and proactively flag roadblocks or resource constraints

  • Prioritize and jump between multiple partner requests throughout the day

  • Contribute to workflow improvements and process documentation as needed

Qualifications

• Experience:

  • 2–3 years in marketing coordination, traffic/project management, or marketing operations

  • Experience with B2B or partner marketing is a plus

• Technical Skills:

  • Strong proficiency in Microsoft Word, PowerPoint, and PDF editing

  • Working knowledge of Salesforce and Asana preferred

  • Experience with ticketing systems, content management tools, and project collaboration platforms a plus

• Soft Skills:

  • Excellent written communication and proofreading skills

  • High attention to detail, especially for grammar and formatting

  • Ability to manage competing priorities and shift gears quickly

  • Clear communicator who collaborates well with cross-functional teams

Work Environment & Schedule

• Remote/flexible environment; daily check-in via Microsoft Teams

• Preferred schedule: 4 hours per day, Monday through Friday

• Must be comfortable managing multiple short-form requests (nothing over 2 pages)

The target hiring compensation range for this role is $20-25.00 an hour. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.

About Aquent Talent:

Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits! 

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment—one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.