Senior Manager User Experience

Overview

As a  Senior UX Manager, you will lead a team to articulate the strategy and design for our omni-channel commerce products and experiences. You will bring together our retail and consumer services for our customers as they interact with us online, in our apps or visiting our stores. This work will allow you to innovate and directly impact the millions of customers we serve every day. Our goal is to create a hyper-personalized experience that is so indispensable our customers can’t live without it. Ultimately, giving millions of households and families the chance to save money and live better. 

You’ll set the vision for the best customer experience and create a space for cross-functional colleagues to collaborate. You will use your knowledge of the Design Thinking process to collaborate with partner teams, facilitate conversations, create concepts, run design sprints, and build rapid prototypes to leverage the collective creativity. You’ll employ your great strengths in storytelling to present your vision and product design rationale in a compelling, convincing manner to the wider team. While working with partners to determine a shared plan forward that balances business and technology considerations, you will create and champion an experience that is highly engaging and usable and deliver pixel-perfect detailed design with your team. 

You’ll sweep us off our feet if you have… 

• Excellent visual and interaction design skills and a keen understanding of trends in and out of retail.  

• An ability to communicate concepts in a clear and compelling way to audiences of all levels of understanding and levels of seniority.  

• A demonstrable understanding of ecommerce and deep experience building experiences that drive revenue. 

• A strong design aesthetic that brings together brand expressions and systems thinking. You practice universal design and believe in inclusion.  

• Deep experience with business requirement gathering, end-to-journey mapping, facilitating sessions like Design Sprints, conducting competitive analysis, and leading rapid concepting and prototyping. 

• Comfort with ambiguity along with an ability to motive teams and partners. 

• Ability to consume deep strategic data and insights to produce meaningful experiences for customers and members. 

• A demonstrable track record working cross-functionally with shipping successful products in a fast-paced environment. You thrive in an ever-changing environment. 

• A strategic mindset and a system thinking approach to taking the complex and make it simple.  

• Find joy in leading by doing. You inspire, coach, and contribute to our team culture.  

• A self-starter mindset who is well organized and always looking to improve things.   

You’ll make an impact by: 

• Designing at the highest level of craft for a broad population of Walmart customers.  

• Facilitating creative problem-solving across cross-functional partners to drive best-in-class thinking from all parts of the organization and seamlessly integrating competitive organizational goals.  

• Proactively soliciting, leveraging, and sharing design research, competitive research, data, and analytics to create full-featured and strategic products. 

• Owning and driving a program of work and collaborating seamlessly with cross-functional partners. 

• Recruiting the best design talent and mentoring our growing team team. 

• Thinking holistically so that we build true end-to-end experiences. 

• Multitasking across different projects and adapting to changing priorities.  

• Championing the Design Thinking philosophy throughout the business.  

• Communicating effectively with kindness and empathy.  

Preferred qualifications: 

• Degree in HCI, Information Architecture, Digital Design, or similar and 7+ years of experience in product design. 

• Have a fantastic portfolio of elegant design solutions.  

• Excellent written and verbal communication.  

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