Sr CX Strategist

Overview

Aquent Studios is looking to hire a Sr Consumer Experience (CX) Strategist for our client, a leading multinational pharmaceutical company. 

Please Note: This is a hybrid role ( 2 days/week onsite) based in Boston,MA

 

The Consumer Experience (CX) Strategist provides the end-to-end consumer experience strategy and digital solutions for patients, customers, and staffs to work seamlessly and easily across products and services within its ecosystem while aligning with the product roadmap, needs of users, market customers, and technical frameworks. You will develop CX strategy to differentiate and deliver innovative digital solutions that will make health care more accessible, more integrated and more reliable for users in collaboration with cross functional teams and other key stakeholders. You will identify and set CX strategy, envision complex CX ecosystems, and inspire teams to push the boundaries of what’s possible. Your success will see your strategies being the lighthouse for the projects you are working on.

 

Responsibilities

• Deliver CX strategy across digital products for the organization: define plans, principles, based on research and insights and measurement frameworks
• Ensure CX Strategy meets agreed upon milestones, mitigating risk and maximizing process efficienc. Work closely with direct and indirect team members to define, document, share and maintain our overall user experience strategy, rollout, and operations for products and digital solutions
• Integrate CX Strategy within the Consumer Experience and digital development process and be an advocate for CX within Digital, partner organizations and stakeholder groups.
• Affect deep levels of change in terms of how CX functions with its peers in Global Business Units, R&D, Corporate and Engineering

 

Knowledge,Skills and Abilities

• Strong analytical skills with ability to absorb qualitative and quantitative data in order to synthesise key challenges or learnings.

• Strong communication and presentation skills to convey recommendations efficiently

• Strategic planning for CX:  Recognized ability to draw plans from assessment based on product roadmap, team maturity, existing knowledge gaps, business priorities.

• Strong business acumen, with ability to understand value generation and business modelling

• Digital product management skills: Deep understanding of what makes a digital product, with notions of agile, CX, in order to be best advice to Digital product owners

• CX Measurement frameworks knowledge and practice, both in qual and quant, to setup measure of efficacy.

• International experience, with understanding of cultural sensitivities as the role is global

• High EQ to manage different stakeholders within the organisation and understand how to bring them along.

 

Key Qualifications

• 7+ years of hands-on CX/UX strategist at a large global enterprise experience, agency, consulting or Start-up/scale-up is a must, in the context of digital product or software design.

• Solid understanding of how to create, measure and refine consumer experience strategy based on user research, human factors, customer feedback and market data

• Embody a strong and effective user’s point of view inside the organization.

• Experience in Pharma/Life Sciences/Health Technology is preferred

 

Desired Traits

• You are a vibrant and engaging storyteller with strong business communication and presentation abilities to all levels of the company

• Comfortable with change and ambiguity: you are naturally confident in a shifting world

• Culturally curious, you are willing to work in an international environment

 

Compensation Range: $70 -80/hr DOE

The range provided is our reasonable estimate of the compensation for this role. The actual amount may be higher or lower, based on factors such as experience, knowledge, skills, abilities and location.