Account Manager

Overview

We are looking for an experienced Account Manager to join our Agency clients team on a part time basis. This role with 20 hours a week with the possibilty of expansion. The Account Manager owns the client relationship to ensure a superior client experience by providing strategic insights, coordinated execution of contracted services exceptional relationships and providing targeted cross-sell activities that lead to business growth.

•  Account Managers will interact with internal team members and external business partners to ensure that Agency is providing high quality services.
• Account Managers maximize client retention by delivering strategic insights and guidance to clients and our team to continuously improve our client’s results and satisfaction, while escalating concerns, challenges and opportunities.
• Account Managers are responsible for client education of new offerings and solutions and generating additional revenue opportunities for the Agency by delivering best-in-class reporting, insights, and results.
• The role will include implementation of digital marketing campaigns designed to increase online traffic and acquire new customers or leads, and campaigns to retain existing customers and nurture leads.
• Identify growth opportunities with clients and nurture organic growth of accounts
• The ideal candidate is a responsible and detail-oriented individual who will take on a wide array of responsibilities.

Duties & Responsibilities

• Manage the client’s programs from the onboarding process, creating and executing plans for services, providing recommendations, managing service delivery, program optimization, analysis and presentation of performance
• Be the primary point of contact for the client for day-to-day account needs
• Diagnosing client needs and then implementing strategies to help drive traffic, leads and revenue
• Work as liaison between client and internal departments to coordinate execution of contracted services, upsell opportunities, and troubleshoot delivery and performance issues
• Cultivating relationships with existing clients to maximize client satisfaction, retention, and growth
• Proactively use data, trends, market insights, and logic to develop tailored client recommendations and opportunities for continued success.
• Assist team with preparing sales pitches and presentations
• Developing a deep understanding of Agencies entire product and service offering, and relevant best practices

Qualifications & Requirements

• 4+ years in Agency Account Management (B2C clients is a plus)
• Self-motivated to dig in to learn about products, technology, customers, and competitors
• The right candidate will demonstrate a strong desire to own projects and possess strategic thinking skills
• Process oriented with a strict attention to detail
• Strong organizational, analytical, and project management skills
• Able to contribute to a team while working with other departments and logically prioritizing various requests and responsibilities
• Proven verbal and written communication skills in a consultative, client-facing environment
• PowerPoint, Word, and Excel skills (working with pivot tables, chart making, and manipulation of large data sets is a bonus)
• Ability to communicate performace and KPI’s from with Google Analytics, SEO, Paid Search and Social Media marketing.
• BA/BS degree preferred

The target hiring compensation range for this role is $40 to $45. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.

About Aquent Talent:

Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits! 

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment—one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.