Director, UX Design

Overview

This role is onsite 5 days/week in Bentonville, Arkansas and relocation assistance will be provided.

The Opportunity

The team is looking for a leader with strong enterprise B2B experience, specifically in the merchandising and supplier space. Imagine leading the user experience strategy for one of the world’s largest digital ecosystems, where your design decisions directly impact millions of customers daily. This design leader will shape the future of digital retail experiences and will champion user-centered design, guide talented teams, and transform complex business needs into seamless, intuitive, and highly engaging digital products that deliver unparalleled value and convenience.

Key Responsibilities

• Lead the development and execution of user experience strategies informed by comprehensive user research and data analysis.
• Collaborate with cross-functional teams and stakeholders to align UX design initiatives with business objectives and market trends.
• Oversee the creation of user journeys, storyboards, and prototypes to enhance interaction design and usability.
• Drive continuous improvement by evaluating user feedback and testing outcomes to refine design solutions.
• Manage and mentor UX design teams, fostering professional growth and adherence to design standards.
• Build and maintain strategic partnerships to support innovation and effective delivery of customer-centric products.

What You’ll Bring 

• A Bachelor’s degree in UI/UX design, graphic design, visual communication, product design, computer science, information technology, or a related area with 10+ years of experience in UI/UX, interactive/visual design.
• At least 3 years of direct supervisory or team leadership experience, with a proven track record of mentoring and developing design talent.
• Extensive expertise in user experience design, including user research, journey mapping, and interaction design principles.
• Strong skills in synthesizing qualitative and quantitative research to inform design strategies and continuous improvement.
• Proven ability to manage and engage stakeholders effectively, fostering strategic partnerships across business functions.
• Experience leading cross-functional teams to align UX initiatives with business goals and customer needs.

Preferred Qualifications

• A Master’s degree in UI/UX Design, Interactive and Visual Design, Product Design, or a related field.
• Recognized design certifications (e.g., IDEOU – Foundations in Design Thinking Certificate).
• Experience driving product development within a user experience area, particularly in retail, supply chain, eCommerce, or healthcare.
• Strong knowledge of digital accessibility, including Web Content Accessibility Guidelines (WCAG) 2.2 AA standards and assistive technologies.