DIrector of UX Research

Overview

**MUST BE WILLING TO RELOCATE TO BENTONVILLE, AR**

What You’ll Do

As a senior leader in design research, you will play a critical role in guiding the strategic direction of user experience across the organization. You will collaborate with cross-functional partners to translate business objectives into actionable research strategies, ensuring that every design decision is backed by robust data.

• Lead the development and execution of comprehensive design research strategies to address key business and customer challenges.
• Collaborate with cross-functional teams and stakeholders to align research objectives and drive actionable insights.
• Oversee qualitative and quantitative research methodologies, ensuring adherence to best practices and ethical standards.
• Synthesize research findings to inform design decisions and improve user experience and interface outcomes.
• Facilitate stakeholder engagement and consensus-building through clear communication and data-driven narratives.
• Guide usability testing and iteration processes to validate design solutions and optimize customer interactions.
• Foster continuous improvement by evaluating research processes and integrating emerging methods.

What You’ll Bring (Required Qualifications)

• Extensive experience in qualitative and quantitative design research methodologies, including usability testing and data analysis techniques.
• Proven ability to lead cross-functional teams and manage stakeholder engagement effectively across varied business environments.
• Strong expertise in user experience (UX) and user interface (UI) design principles to inform research strategies and outcomes.
• Demonstrated skill in synthesizing research findings to influence product and technology decisions aligned with business objectives.
• Excellent communication and interpersonal skills to build consensus and present insights clearly to varied audiences.
• A strategic mindset with a track record of driving continuous improvement and innovation in research processes.
• Bachelor’s degree in UI/UX design, graphic design, visual communication, product design, computer science, information technology, or a related field with 6+ years of experience in market research, business analysis, UX design research, OR 8+ years of equivalent experience in these areas.
• 3+ years of supervisory or leadership experience.

Preferred Qualifications (Nice-to-Have)

• Master’s degree in UI/UX Design, Interactive and Visual Design, Product Design, or a related area.
• Experience driving product development within design research, market research, or business analysis.
• Industry experience in retail, supply chain, eCommerce, or healthcare.
• Relevant research or design certifications (e.g., IDEOU – Foundations in Design Thinking Certificate).
• Knowledge of creating inclusive digital experiences, including implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards and assistive technologies.