Senior Retail Business Process & Transformation Lead

Overview

Aquent has partnered with a premier retail leader embarking on a major enterprise transformation designed to modernize how products are introduced, managed, and published. In this highly visible role, you will have a direct, lasting impact on the business by bridging the gap between complex future-state process designs and real-world operations. You will play a pivotal role in preparing teams for a new era of retail efficiency, helping shape the future of product onboarding and digital commerce across the enterprise.

What You’ll Do

• Review and interpret detailed future-state process designs, including workflows, automation, system interactions, responsibilities, and operational handoffs.
• Translate complex process documentation into clear, business-friendly explanations of how product onboarding and content operations will work.
• Document changes to business processes, employee responsibilities, workflows, and operational accountabilities.
• Develop current-state versus future-state comparisons and materials explaining the business impact and benefits of new processes.
• Create high-impact, executive-level presentations and communication materials that support leadership alignment and decision-making.
• Partner with merchandising, eCommerce, product management, technology, and change management teams to validate process information.
• Identify gaps, inconsistencies, and unclear responsibilities across process documentation, business materials, and training content.
• Support organizational change readiness by helping teams understand what is changing, why it is changing, and how it will affect their day-to-day work.
• Work independently in a fast-paced enterprise transformation, quickly absorbing existing documentation and identifying the information needed to move work forward.

What You Will Bring

• Significant experience within retail organizations or consulting engagements focused on retail operations, product onboarding, merchandising, or digital commerce.
• Strong understanding of the end-to-end retail product lifecycle, from buying and supplier data through item setup, product enrichment, and digital publication.
• Proven experience supporting business process transformation, future-state workflow design, operating model changes, or process improvement initiatives.
• Ability to interpret detailed business process maps, workflow documentation, and system/process designs.
• Experience translating complex operational or technology changes into clear, compelling materials for business stakeholders.
• Strong executive communication and presentation skills, including the ability to independently develop structured business narratives.
• Experience identifying and communicating process changes, organizational impacts, role responsibilities, or change management considerations.
• Excellent stakeholder management, analytical thinking, and collaborative problem-solving skills.

Nice-to-Have Qualifications

• Experience with product information management (PIM), product content management (PCM), master data management (MDM), digital asset management (DAM), or supplier onboarding systems.
• Exposure to industry-standard platforms such as Stibo STEP, Syndigo, Akeneo, Salsify, Adobe Experience Manager (AEM), or comparable enterprise systems.
• Experience spanning both merchandising/buying operations and eCommerce or digital product operations.
• Background in retail transformation consulting, business process consulting, or enterprise operating model initiatives.
• Experience supporting large-scale technology implementations involving workflow automation, AI, or organizational change.
• Familiarity with process mapping, swimlane diagrams, RACI matrices, and change impact assessments.