Researcher

Overview

Step into a role where your insights will directly shape the future of how millions of people interact with cutting-edge technology every day. By joining forces with Aquent and our pioneering client, you will have the unique opportunity to champion user-centric design, integrate advanced AI solutions, and drive meaningful innovation that makes technology more inclusive, personalized, and impactful on a global scale.

About Our Client

Our client is a world-renowned technology leader dedicated to pushing the boundaries of innovation and creating transformative products that empower individuals and organizations globally. Through Aquent’s partnership, you will join a mission-driven, collaborative environment where creativity and customer focus are at the heart of everything. Together, we are committed to delivering exceptional experiences and fostering a diverse, inclusive workplace where your contributions truly matter.

About the Role

We are seeking an exceptional and forward-thinking research professional to join a team dedicated to revolutionizing customer experiences. In this pivotal position, you will be at the forefront of integrating AI to craft deeply personalized and intuitive product interactions. You will have the exciting opportunity to uncover profound customer insights, understand the diverse needs of business and employee resource groups, and directly influence product roadmaps. By refining features based on real-world feedback from early previews, you will ensure products not only meet but exceed user expectations, driving accessibility and delighting users worldwide.

What You’ll Do

• Champion and integrate research and UX practices that embed diversity, equity, and inclusion into every product-making decision.
• Architect and execute compelling research plans and activities that yield comprehensive market views and deep customer understanding to profoundly inform product development.
• Synthesize insights from both quantitative and qualitative data, complementing your own research efforts and those conducted in collaboration with fellow researchers.
• Continuously steer the engineering roadmap using rich customer data, pinpointing critical gaps, alleviating pain points, and identifying breakthrough opportunities for customer delight.
• Magnify your customer-focused knowledge by seamlessly collaborating across engineering, design, and marketing disciplines to ensure broad and impactful adoption of insights.

Must-Have Qualifications

• A minimum of 6 years of hands-on experience in research and/or product planning within the technology industry.
• Demonstrated expertise in collecting and analyzing human behavioral data to enhance plans and user experience.
• An advanced degree in Human-Computer Interaction (HCI), Market Research, Human Factors Psychology, or a related field with a strong emphasis on research techniques and understanding human needs for technology design (or a Bachelor’s degree in one of these fields combined with significant industry experience).
• Proven user experience (UX) research experience is essential.

Nice-to-Have Qualifications

• Experience utilizing mixed research methods, combining qualitative and quantitative approaches, to deliver comprehensive insights.