Desktop Technician

Overview

Aquent, a leading talent solutions partner, is thrilled to collaborate with a renowned global enterprise that shapes the consumer goods industry. We are seeking a highly motivated and skilled IT Support professional to join their dynamic team. Imagine playing a pivotal role in ensuring seamless technological operations, directly impacting daily productivity and innovation across various operational sites. This is your chance to make an immediate and tangible difference, leveraging your technical expertise to empower users and maintain critical infrastructure.

About the Opportunity

We are searching for an enthusiastic and detail-oriented IT Support professional to provide essential technical assistance and maintenance. In this role, you will be at the forefront of supporting vital IT infrastructure, ensuring that all end-users have the tools they need to succeed. Your contributions will be critical in maintaining high operational efficiency and upholding stringent security standards, making a direct impact on the day-to-day success of a leading global brand.

What You’ll Do

• Perform comprehensive maintenance schemes for a variety of IT equipment, including PCs, notebooks, printers, and other peripherals.
• Efficiently relocate and install PCs, printers, and other peripherals, including standard software, across various operational sites.
• Install and configure essential end-user software, such as MS Office and MS Outlook, ensuring optimal functionality.
• Uphold stringent security and safety regulations, with a particular focus on virus protection, ensuring all software is thoroughly checked prior to installation.
• Install Local Area Network (LAN) client software and hardware as appropriate to maintain robust connectivity.
• Accurately update hardware and software asset data upon the installation or relocation of any PC equipment.

What You’ll Bring

Required Skills & Qualifications

• A Diploma in Computer Engineering or a related field.
• Preferably two (2) years of experience in PC and printer support and maintenance.
• Proficiency in English, both written and oral, for clear and effective communication.
• A pleasant personality, positive attitude, and effective end-user communication skills, coupled with strong analytical abilities and a customer-oriented approach.
• Proficiency in supporting Windows 7 and 8 client environments.
• Working knowledge of MS Outlook.
• Proficiency in WINDOW-based applications, including MS Word, MS Excel, and MS PowerPoint.
• Knowledge of Symantec Antivirus and Attachmate Extra Program.
• Basic knowledge in troubleshooting network connections, with an understanding of basic TCP/IP concepts.
• Basic knowledge in supporting iOS devices, including iPhone and iPad.