Business Analyst

Overview

Aquent is proud to partner with a premier automotive financial services client, a leader dedicated to innovation and customer satisfaction. This organization is at the forefront of shaping the future of financial services, offering an environment where your contributions directly impact operational efficiency and strategic growth. Join a team committed to excellence, leveraging cutting-edge technology and collaborative spirit to achieve ambitious goals.

Step into a pivotal role where your analytical prowess will directly shape operational excellence and drive continuous improvement within a dynamic financial services environment. As a Business Analyst, you will be instrumental in optimizing critical processes, resolving complex challenges, and supporting field operations, making a tangible impact on efficiency and client satisfaction. You will lead small to medium-sized initiatives, streamline workflows, and advocate for business process development, particularly within the collections area, contributing directly to the organization’s success and customer experience.

What You Will Do

• Serve as the primary point of contact for field inquiries, expertly managing, prioritizing, and resolving inbox requests to meet established service expectations.
• Conduct thorough research and analysis of operational, procedural, and system-related issues, collaborating effectively with internal stakeholders, technical staff, and third-party vendors to find comprehensive solutions.
• Develop detailed business requirements, process documentation, and project deliverables for small to medium-sized initiatives, ensuring clarity and alignment with business objectives.
• Research, map, and update business process flows to foster continuous improvement and enhance efficiency within operations.
• Create, document, and execute User Acceptance Testing (UAT) plans, test cases, and scripts for system and process enhancements, ensuring high-quality deployments.
• Accurately process and reconcile monthly vendor invoices, providing essential financial support.
• Contribute to special projects focused on continuous improvement and key operational initiatives across the business unit.

Required Qualifications

• A Bachelor’s degree (Business Administration or a related field is preferred).
• Recent college graduate or 0–1 year of professional experience.
• Advanced proficiency in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint, Teams).
• Hands-on experience using Microsoft Copilot (or similar AI tools) to research complex issues, enhance productivity, and identify innovative solutions.
• Exceptional written and verbal communication skills, demonstrating high attention to detail.
• Ability to efficiently prioritize tasks and thrive in a fast-paced environment.

Preferred Qualifications

• Previous experience or a strong interest in captive finance, automotive finance, or banking/financial services.