Change and Adoption Manager

Overview

Aquent is proud to partner with a global leader in innovative technology, renowned for empowering businesses and individuals to create, collaborate, and thrive in the digital world. This organization stands at the forefront of transforming how companies engage with their customers, manage content, and drive unparalleled digital experiences. Join a pioneering team dedicated to delivering cutting-edge solutions and shaping the future of digital engagement.

Are you a visionary change leader passionate about driving successful technology adoption and maximizing business value? We are seeking a strategic and hands-on professional to join a dynamic team, ensuring clients seamlessly integrate advanced solutions into their operations. In this pivotal role, you won’t just manage change; you’ll orchestrate transformation, directly impacting how organizations leverage powerful tools to achieve their strategic objectives. You will be the architect of adoption, guiding customers through every step of their journey and ensuring tangible, long-lasting success.

Key Responsibilities

• Develop and execute comprehensive change management strategies and adoption roadmaps, meticulously crafted to align with customer business objectives and sophisticated solution implementations.
• Conduct in-depth organizational readiness assessments, detailed stakeholder analyses, and critical change impact assessments to proactively identify challenges and opportunities.
• Design and deliver impactful training programs, compelling communication plans, and essential enablement materials that empower end-users and foster widespread adoption.
• Collaborate seamlessly with project managers and solution consultants, ensuring change management activities are perfectly synchronized with implementation timelines and project milestones.
• Facilitate engaging workshops, crucial leadership alignment sessions, and robust change champion networks, building strong partnerships with customer stakeholders.
• Define and meticulously track adoption metrics and key performance indicators (KPIs), providing transparent reporting on progress, risks, and outcomes to engagement leads and customer sponsors.
• Proactively identify organizational risks and potential resistance to change, developing and recommending astute mitigation strategies.
• Provide expert support for post-go-live sustainment planning, ensuring long-term adoption and continuous value realization from technology investments.
• Contribute valuable reusable frameworks, templates, and best practices, enriching the broader change management practice and fostering continuous improvement.

Must-Have Qualifications

• A minimum of five years of dedicated experience in organizational change management, adoption strategy, or a related consulting capacity.
• Demonstrated success in supporting enterprise software implementations, particularly with marketing technology, customer relationship management (CRM), content management systems (CMS), or similar platforms. Experience with Adobe Experience Cloud is a significant advantage.
• Exceptional facilitation, presentation, and stakeholder management skills, including a proven track record of engaging C-suite executives and senior leadership teams.
• Extensive experience in developing critical change management deliverables, such as readiness assessments, comprehensive communication plans, structured training curricula, and insightful adoption scorecards.
• Outstanding written and verbal communication skills, capable of conveying complex information clearly and persuasively.
• The ability to thrive independently in a client-facing consulting environment while fostering effective collaboration within geographically distributed project teams.
• A bachelor’s degree in a relevant field or equivalent professional experience.
• A recognized change management certification, such as Prosci, ADKAR, or CCMP, is highly desirable and will set you apart.

Nice-to-Have Qualifications

• Prior experience working within a professional services or systems integrator environment.
• Familiarity with Agile or hybrid project delivery methodologies.
• Experience supporting digital marketing, customer experience, or digital transformation initiatives.
• Previous experience as an independent consultant or subcontractor supporting large technology vendors.
• Prosci certification.