Operations Program Manager

Overview

Aquent has partnered with a leading, pioneering healthcare organization to find an exceptional professional ready to drive transformative change and directly elevate the efficiency of vital patient care operations. In this dynamic role, you will have the unique opportunity to spearhead high-impact, cross-functional improvement initiatives, directly influencing the quality of healthcare services and making a lasting, tangible difference in people’s lives every day.

About Our Partner

Our partner is a premier healthcare organization at the absolute forefront of advancing patient care and operational excellence. Dedicated to delivering innovative solutions and improving health outcomes, they foster a culture of continuous improvement and collaborative innovation. By joining this forward-thinking team, you will contribute to a mission-driven environment that values excellence, safety, and the continuous development of its staff.

About the Role

We are seeking a visionary leader to champion operational excellence and guide cross-functional teams through complex change cycles. In this collaborative position, you will work closely with diverse stakeholders, clinicians, and management to optimize workflows, implement best practices, and align program deliverables with overarching strategic goals. Your ability to build internal leadership capacity and foster a culture of continuous improvement will be instrumental in shaping the future of healthcare delivery.

What You’ll Do

• Provide strategic leadership for assigned functional and cross-functional continuous improvement efforts, championing operational excellence.
• Manage, assess, and meticulously document program improvement scope, goals, and outcomes utilizing established templates.
• Collaborate closely with management, clinician groups, and key stakeholders to precisely define project scopes, align deliverables with overarching business objectives, and gain a deep understanding of departmental workflows.
• Implement robust quality control measures and ensure both participant and project compliance with all relevant codes and regulations, upholding the highest standards.
• Conduct regular rounds in patient care areas to consult, coach staff, proactively promote safety initiatives, and expertly coordinate program strategy implementations.
• Track advancements in equipment technology, evaluate outcomes, recommend strategic replacements or additions, and coordinate essential equipment trials.
• Design, coordinate, and actively participate in comprehensive staff competency assessments and engaging training programs, including specialized unit programs, critical algorithms, and clear role definitions.
• Maintain quarterly dashboards for process and outcome metrics, meticulously tracking program implementation progress, injury trends, and quantifiable injury expense reductions.
• Partner with Operations Managers to build internal leadership capacity, proactively identify departmental needs, and skillfully guide teams through complex change cycles.
• Oversee interdisciplinary communication strategies, impactful publicity materials, essential paper forms, and informative patient handouts in close partnership with vendors and internal champions.

What You’ll Bring

• Bachelor’s degree in Healthcare Administration, Public Policy Administration, or a directly related field.
• A strong foundational background in process improvement, leadership principles, change management, and effective facilitator techniques.
• Demonstrated knowledge of Lean, Six Sigma, Just-In-Time (JIT), and/or Agile/Scrum methodologies.
• Proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, Visio, Access, Project, and Outlook.
• Exceptional written and verbal communication skills, with a proven ability to instruct, persuade, negotiate, consult, and effectively resolve conflicts at all organizational levels.
• A proven track record of successfully managing multiple, dynamic priorities in a fast-paced environment while seamlessly working both independently and collaboratively.

What Will Make You Stand Out

• Project Management Professional (PMP) certification.
• Lean Six Sigma certification.