Knowledge Base Content Writer (Content Developer)

Overview

Join a globally recognized leader dedicated to delivering exceptional customer experiences and fostering an inclusive, innovative work environment. This organization thrives on diverse perspectives, recognizing that every detail contributes to engaging, delighting, and inspiring customers. As a partner with Aquent, you will play a pivotal role in shaping the very foundation of their customer support operations, directly impacting the quality and efficiency of their global customer interactions.

We are seeking a dynamic and highly motivated Content Developer to join our client’s team, where you will be instrumental in empowering their customer care specialists with accurate, clear, and up-to-date information. In this role, you won’t just be writing; you’ll be a critical architect of knowledge, directly contributing to the seamless flow of information that enables world-class customer service. Your work will ensure that customer care teams have the resources they need to resolve issues efficiently, enhancing customer satisfaction and supporting the continued growth and success of the business.

What You’ll Do

• Create, update, and maintain comprehensive customer care procedures and content within internal knowledge bases and documentation tools.
• Collaborate with project teams to assess impacts on existing procedures, identify content gaps, and develop new documentation for upcoming initiatives.
• Ensure all content is accurate, clear, consistent with style guidelines, and free from duplication or conflicting information.
• Partner with various stakeholders and learning teams to ensure content is readily available for training and project launch dates.
• Manage the end-to-end content lifecycle, from writing and editing to publishing, across multiple projects and business update requests simultaneously.
• Act autonomously to prioritize deliverables in a fast-paced environment, consistently meeting deadlines.
• Contribute to the development of content for various customer care support tools.

What You’ll Bring

Must-Have Qualifications

• Proven experience in content development or knowledge base writing.
• Exceptional analytical and problem-solving abilities, with a keen eye for detail.
• Ability to thrive in a fast-paced, deadline-driven work environment.
• Superb verbal and written communication skills, ensuring absolute clarity for all recipients.
• Experience working effectively within a global business environment, engaging with international stakeholders.
• Highly adept at managing large volumes of information, discerning its relevance, and applying it effectively to projects.
• Demonstrated ability to navigate and resolve ambiguity by leveraging a self-developed network of cross-functional individuals.
• Experience collaborating with global and virtual teams.
• Adaptability to evolving technologies, processes, and environments.
• Extensive success working with cross-functional leaders.
• Ability to work efficiently under pressure and manage numerous projects concurrently.
• Strict adherence to company policy regarding confidential materials.

Nice-to-Have Qualifications

• Project management experience.
• Experience in corporate communications.

About Aquent Talent:

Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

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