Patient Access Representative

Overview

Aquent is thrilled to partner with a leading healthcare organization dedicated to providing exceptional patient care and innovative medical services. In this crucial role, you will be at the forefront of the patient experience, ensuring seamless access to vital healthcare services. Your work will directly impact patients’ ability to receive the care they need, contributing to their well-being and the smooth operation of a dynamic medical environment.

To be considered for this role, you must:

• Be authorized to work in the United States
• Not require sponsorship of any kind for the duration of the assignment
• Be able to work on a W-2 basis.  C2C or 1099 is not permitted for this position
• Have flexibility with schedule.  Shifts will be on a rotating basis, including weekends.

About Our Client

Our client is a prominent healthcare organization committed to excellence in patient care, research, and education. They are known for their advanced medical treatments and a compassionate approach to health services, serving a diverse community with dedication and integrity. Joining their team means becoming part of an environment where every individual contributes to a healthier future.

About the Role

Are you passionate about helping others and thrive in a fast-paced, patient-focused environment? We are seeking an enthusiastic and detail-oriented individual to join our client’s team, where you will play a pivotal role in ensuring patients have a positive and efficient experience from their very first interaction. This entry-level position is perfect for someone looking to launch their career in healthcare, offering a foundational understanding of patient access services and the opportunity to make a tangible difference in people’s lives every single day. You’ll be the welcoming face and guiding hand for patients, setting the stage for their care journey.

What You’ll Do

• Greet patients warmly and initiate the registration process, ensuring a positive first impression.
• Accurately collect and record payments at the point-of-service delivery, maintaining secure handling protocols.
• Develop a strong understanding of various health insurance coverage options, related processes, and procedures.
• Address routine patient inquiries and concerns, performing service recovery as needed to ensure satisfaction.
• Collaborate effectively with various staff members, medical professionals, and patients through telephone, email, and in-person communication regarding registration and admitting services.
• Process all necessary admission and registration paperwork, obtaining required documents for billing and compliance.
• Meet individual productivity and key performance indicators as set by department leadership.
• Provide exceptional customer service to all individuals encountered throughout the day.
• Escalate complex registration issues or advanced patient concerns to more experienced team members.

What You’ll Bring

Required Qualifications

• High school diploma or GED equivalent.
• Ability to communicate effectively, both verbally and in writing, at a level appropriate for the job.
• Strong interpersonal skills, with the ability to collaborate effectively with individuals at all organizational levels.
• Proficiency in computer systems and software relevant to the functional area.
• Foundational knowledge of medical terminology and various insurance types, including government and commercial plans.

Preferred Qualifications

• Bilingual proficiency (English and Spanish).

About Aquent Talent

Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands. Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium.

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

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