Senior Product Designer – Discovery and Concept Design

Overview

Shape the future of digital banking experiences.

Aquent is partnering with one of Canada’s leading retail and financial services organizations to hire a Concept Designer supporting an innovation-focused Digital Customer Experience team. This contract role is ideal for a senior product designer who enjoys solving complex customer problems, creating future-state concepts, and influencing experiences before they reach development.

Rather than iterating existing features, you’ll work alongside UX Strategy, Research, and Product teams to explore new customer journeys, develop multiple concept directions, validate ideas through research, and help shape the next generation of digital banking experiences.

What You’ll Do

• Partner with UX Strategists to transform customer insights and journey maps into innovative digital concepts.
• Create multiple high-fidelity concept directions that can be evaluated through customer research.
• Design end-to-end customer journeys for complex banking experiences rather than isolated screens.
• Translate ambiguous business opportunities into compelling UX and UI concepts.
• Iterate concepts based on customer feedback and stakeholder input.
• Conduct competitive research across banking, fintech, and adjacent industries to identify best-in-class experiences.
• Apply and evolve established design patterns while respecting an enterprise design system.
• Document validated concepts for seamless transition into Product Delivery teams.
• Collaborate with Product Managers, Researchers, Engineers, Accessibility specialists, and Design System teams.

What You’ll Bring

• 5+ years designing digital products within product design, UX, service design, or concept design environments.
• Strong portfolio demonstrating discovery work, customer journeys, workflow thinking, and concept development.
• Advanced Figma proficiency.
• Experience creating multiple design concepts from ambiguous requirements.
• Strong UX and UI design skills.
• Experience presenting design rationale to stakeholders.
• Ability to move quickly while balancing creativity with practical implementation.
• Excellent communication and collaboration skills.
• Experience working in agile, cross-functional product teams.

Nice to Have

• Agency or Innovation Lab background
• Financial Services experience
• FinTech experience
• Insurance or Healthcare digital experience
• Service Design experience
• Journey Mapping expertise
• AI-enabled customer experience projects
• Design Systems experience
• Accessibility knowledge
• Generative research experience

Why Apply?

• Help shape the future of digital banking before products are built.
• Work on strategic discovery projects with significant influence across Product and Design.
• Join an experienced UX Strategy team focused on innovation rather than feature delivery.
• Build experiences that impact millions of Canadian customers.
• Gain valuable financial services experience while working on complex customer journeys.

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