Investigative Specialist

Overview

This position is on site in Union Square 5 days per week.

We are seeking a highly service-oriented professional with exceptional attention to detail and a strong background in customer service and investigations, preferably within the insurance, private investigation, or utility industries. The ideal candidate will possess excellent organizational and data entry skills, with the ability to manage multiple responsibilities efficiently in a fast-paced environment. They should be able to remain composed and effective under pressure while handling challenging situations and must demonstrate strong written communication skills, including the ability to draft clear, concise, and professional correspondence and notes.

Responsibilities/Job Description:
Running and submitting ISO searches on assigned matters.
Requesting social media, background, and medical canvas searches through external vendors.
Conducting preliminary investigative work on newly received matters.
Assisting with the processing of contractor insurance referrals related to claims matters.
Drafting template-based correspondence to plaintiff attorneys on newly received matters.
Requesting FOIL records and NYC Notices of Claim.
Providing support with other duties and projects as assigned.
Maintaining regular attendance, which is an essential function of the position.

Required Skills:
Excellent Organizational and Data Entry Skills
High Level Multi-tasking Ability
Strong Written and Verbal Communication Skills
Investigations and Investigative Support
Professional Correspondence Drafting

Preferred Skills:
ISO Search Processing
Social Media Investigations
Vendor Coordination and Management
Freedom of Information Law (FOIL) Records Requests
Claims Support and Referral Processing
Education or Certification Requirement:
Bachelors Degree in Related Field Preferred