Business Analyst - Senior

Overview

Aquent is proud to partner with Kelly OCG to support a prominent organization within the financial services sector. This organization is at the forefront of digital transformation, dedicated to delivering best-in-class, simple, and easy experiences for its clients. They are driven by a mission to innovate and continuously improve their digital solutions, ensuring every interaction is seamless and efficient.

Are you a strategic thinker with a passion for digital innovation and a knack for transforming complex processes into seamless digital experiences? We are seeking a highly motivated individual to join a dynamic team focused on defining, delivering, and managing cutting-edge digital solutions. In this pivotal role, you will be instrumental in digitizing critical paper forms, directly impacting client satisfaction and operational efficiency. Your expertise will shape the future of digital interactions, making every client journey simpler and more intuitive. This is an exciting opportunity to collaborate across the enterprise, solve real-world client needs, and build experiences that users will truly value.

**What You’ll Do**

* **Drive Digital Transformation:** Analyze high-volume and high-impact paper forms to identify key digitization opportunities and recommend optimal paths for digital conversion.
* **Identify & Resolve Friction Points:** Conduct comprehensive gap analyses across client and operational journeys to pinpoint friction, mitigate risks, and eliminate manual processes.
* **Define Digital Solutions:** Identify and define compelling digital use cases that address existing experience gaps and inform recommended paths to full digitization.
* **Strategic Prioritization:** Evaluate and support the prioritization of digital initiatives based on volume, impact, complexity, and feasibility, ensuring maximum value delivery.
* **Generate Actionable Insights:** Develop and present data-driven insights to inform critical prioritization and sequencing decisions, guiding product development.
* **Manage Dependencies & Risks:** Proactively identify dependencies, risks, and tradeoffs, providing clear, data-driven recommendations to stakeholders.
* **Develop Comprehensive Documentation:** Create detailed business and process documentation, including current state and future state workflows, ensuring clarity and alignment.
* **Translate Business Needs:** Convert complex business requirements into clear, actionable decision artifacts for development teams.
* **Collaborate for Alignment:** Partner closely with Product, UX, and Technology teams to ensure all requirements are meticulously aligned with target digital experiences and platform capabilities.
* **Shape User Experiences:** Work cross-functionally with Product, UX, Technology, Operations, and Client Experience teams to define user experiences and requirements for digital web form capabilities.
* **Prepare for Digitization:** Support the intake and readiness of forms entering the digitization pipeline, including thorough documentation and backlog preparation.
* **Track & Report Progress:** Monitor and report on progress, risks, and outcomes using defined metrics and Objectives and Key Results (OKRs).
* **Ensure Transparency:** Provide regular updates and insights to stakeholders, fostering transparency and supporting informed decision-making across the organization.

**Must-Have Qualifications**

* Demonstrated experience as a Business Analyst, Product Analyst, or Product Manager, specifically supporting digital or operational initiatives.
* Exceptional analytical skills, including the ability to synthesize complex data, perform thorough gap analyses, and translate insights into clear, actionable recommendations.
* Proven track record of successful cross-functional collaboration with diverse teams including Product, Operations, Technology, User Experience, and Client Experience.
* Superior written and verbal communication skills, with the confidence and ability to present effectively to senior stakeholders.

**About Aquent Talent:**

Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.
Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. 
Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

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