Decedent Affairs Coordinator

Overview

Aquent is proud to partner with a leading healthcare institution renowned for its compassionate patient care and unwavering commitment to excellence. This organization is dedicated to providing comprehensive and dignified care across all phases of life, ensuring that every patient and their family receives the utmost respect and support.

To be considered for this role, you must:

• Be authorized to work in the United States
• Not require sponsorship of any kind for the duration of the assignment
• Be able to work on a W-2 basis.  C2C or 1099 is not permitted for this position
• Be able to work the following schedule:  Tuesday – Saturday, 2:00 PM – 10:30 PM

Are you a compassionate and highly organized individual seeking a profoundly impactful role in healthcare? Imagine being the beacon of support for families during their most sensitive moments, ensuring dignity and respect for patients even after life has ended. This isn’t just a job; it’s a calling to provide continuity of care and comfort, making a tangible difference in the lives of countless individuals and their loved ones. Join a dedicated team where your expertise will be crucial in navigating complex situations with empathy and precision, contributing directly to the institution’s mission of holistic care.

Key Responsibilities:

• Directly assist nursing and medical teams with all aspects of postmortem care, including sensitive cases of fetal demise and perinatal loss.
• Serve as the primary point of contact for families and other associated parties, guiding them through disposition and release processes.
• Provide expert guidance to patients, family members, and hospital staff, ensuring unique preferences and cultural/religious practices are honored.
• Collaborate with physicians, nursing staff, and relevant legal and administrative bodies to ensure timely and compliant disposition with minimal liability.
• Oversee the management of deceased patients, ensuring proper identification, accurate documentation, and dignified storage in appropriate environments.
• Facilitate autopsies and organ donation processes, acting as a liaison between pathology departments and organ procurement teams, respecting patient and family wishes.
• Prepare and facilitate viewings for deceased patients, ensuring a dignified, respectful, and peaceful presentation for loved ones.
• Conduct thorough next-of-kin determinations and communicate with families, providing clear information and consultation on autopsy, disposition, and social services.
• Perform accurate and timely entry of death certificate records into electronic systems and manage complex case documentation.
• Act as a subject matter expert, providing essential “just-in-time” education for physicians, nursing staff, and families on cause of death and post-mortem procedures.
• Coordinate the release of remains documentation and manage holds for autopsies and anatomical gift programs.

Must-Have Qualifications:

• Minimum four (4) years of experience in a healthcare or bereavement setting.
• Demonstrated human relations and effective verbal and written communication skills.
• Excellent problem-solving and conflict resolution skills.
• Critical attention to detail.
• Strong coordination and organizational skills required to prioritize deadlines.
• Ability to work independently and as part of a team.
• Ability to interpret and analyze clinical data and medical records.
• Proficiency in Microsoft Word, Excel, and Outlook.

Nice-to-Have Qualifications:

• Bachelor’s degree in a related field.
• Experience in funeral home, mortuary, or healthcare decedent care.
• Previous experience in patient satisfaction/customer service.
• Knowledge of medical terminology and/or bereavement training.
• Experience with electronic death registration systems.
• Lic Clinical Social Worker (LCSW) certification.
• Funeral Director License.

The target hiring compensation range for this role is $53.04 – $57.69 an hour. Compensation is based on several factors, including but not limited to education, relevant work experience, relevant certifications, and location.

About Aquent Talent:

Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.
Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. 
Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

#LI-GS1