Data Analyst 2 - IT Help Desk

Overview

Are you ready to make a significant impact at a leading global technology company, partnering with Aquent to drive innovation and efficiency? This organization is dedicated to providing essential support services to its vast internal employee base, ensuring seamless operations and empowering productivity worldwide. Join a team where your analytical prowess will directly contribute to enhancing service outcomes and delivering critical insights that shape strategic decisions.

We are seeking a talented individual to join our client’s team, where you will play a pivotal role in transforming raw data into actionable intelligence. This is an exciting opportunity to contribute to a centralized reporting platform, built on cutting-edge cloud technologies, that integrates diverse enterprise data sources to track operational performance and drive continuous improvement. Your work will directly empower business and service delivery teams with the data-driven insights they need to excel, making a tangible difference in how the company supports its global workforce.

Key Responsibilities:
• Maintain and update documentation for the Digital Nervous System (DNS) reporting
platform
• Design, build, and enhance reports and dashboards using single or multiple data sources
• Create solutions to get, store, and visualize data from new sources
• Build AM/ML solutions using Azure and Microsoft Fabric to identify patterns, trends, and
anomalies for problem management
• Perform data validation, testing, and user acceptance (UAT) to ensure data accuracy and
consistency
• Improve dashboard usability and interactivity based on end user feedback-user feedback
• Deliver recurring training sessions to help stakeholders understand and consume DNS
metrics
• Collaborate with stakeholders to support new reporting solutions and enhancements

Requirements:

• Degree in Computer Science, Data Analytics, or a related field
• Certifications such as:

• Azure Data Fundamentals
• Power BI Data Analyst Associate
• Azure AI Fundamentals

• Experience using Azure Machine Learning to build low-code/no-code solutions
• Hands-on experience with ServiceNow data and IT Service Management (ITSM) modules
• Strong experience with Power BI, including data visualization, modeling, and DAX
• Working knowledge of SQL and Kusto Query Language (KQL)

**About Aquent Talent:**

Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.
Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!
Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

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