Revenue Cycle Academy Program Manager

Overview

**Join a leading healthcare institution dedicated to enhancing patient care through operational excellence!**

Aquent is seeking a highly organized and detail-oriented professional to play a pivotal role in optimizing our client’s revenue cycle operations. This is an exciting opportunity to make a significant impact by ensuring our teams are expertly trained and equipped, directly contributing to the efficiency and success of critical healthcare services. You will be at the heart of coordinating vital training initiatives, ensuring seamless onboarding and continuous professional growth for staff.

In this dynamic role, you will be instrumental in supporting our client’s training ecosystem, focusing on the crucial coordination aspects that drive successful learning outcomes. You will work closely with operational leaders to identify training needs, manage logistics, and ensure that all learning programs are effectively delivered and maintained. Your expertise will directly influence staff proficiency, operational flow, and ultimately, the patient experience.

To be considered for this role, you must:

• Be authorized to work in the United States
• Not require sponsorship of any kind for the duration of the assignment
• Be able to work on a W-2 basis.  C2C or 1099 is not permitted for this position

**What You’ll Do:**

* Lead and manage small-to-mid scale training initiatives or onboarding programs, prioritizing coordination and logistical excellence.
* Coordinate cross-functional logistics and timelines for training programs with minimal oversight.
* Maintain project documentation to support progress updates and reporting to leadership.
* Assist in administrative training logistics, including scheduling, resource allocation, and participant communication.
* Support marketing and communication efforts related to training programs.
* Develop, update, and critically assess course materials, ensuring clarity, instructional quality, and workflow alignment.
* Create learning objectives, materials, and assessments.
* Collaborate with stakeholders, customers, and impacted departments to recommend appropriate training solutions and program improvements.
* Develops, maintains, and/or delivers curriculum to support revenue cycle operations.
* Work with operational managers to review key performance indicators (KPIs) to identify training opportunities and improvements.
* Gather information, assess needs, and prepare reports on training needs based on operational education requests.
* Collaborate with all levels of employees and management to facilitate, engage, and positively influence the instructional and training environment.
* Plan, develop, and/or present training materials, tools, and information on a regular basis.
* Interpret and share reports on current training program impact and efficacy.
* Provide support to operational leaders for current and future training needs.
* Understand revenue cycle metrics for incorporation into training objectives.
* Utilize appropriate formats and platforms for training content development and delivery.
* Identify areas of opportunity for optimization and improvement within educational programming.
* Synthesize information received from operational leaders for incorporation into existing trainings.
* Develop goals and priorities for educational programming and design appropriate plans to meet them.

**Must-Have Qualifications:**

* Bachelor’s degree from an accredited college or university or equivalent combination of education/experience.
* Five (5) years of progressively responsible training program planning and/or implementation experience.
* Intermediate-to-advanced knowledge of revenue cycle processes (e.g., registration, billing, collections).
* Ability to lead and manage small-to-mid scale projects, preferably in training initiatives or onboarding programs.
* Demonstrated business communications skills (verbal, written, presentation, listening, influencing, facilitating, negotiation, persuasion).
* Demonstrated skills for providing adult learning/training, including curriculum development and delivery.
* Demonstrated analytical, problem-solving, and resolution skills.
* Demonstrated organizational, planning, and project management skills.
* Demonstrated collaboration skills and the ability to work in a dynamic, team-oriented work environment.
* Ability to balance work between organizational priorities, current and future projects, and immediate training needs.
* Ability to develop, execute, and implement training plans and training programs for various levels, including employees and managers.
* Ability to be flexible and adapt to a changing environment.
* Familiarity, knowledge, and understanding of current training tools and techniques.
* Familiarity, knowledge, and understanding of revenue cycle operations and practices.
* Familiarity, knowledge, and understanding of training program dashboards and metrics.
* Ability to conduct needs assessment evaluations with managers to identify and define training needs.
* Ability to foster effective working relationships and build consensus.
* Ability to plan, organize, prioritize, work independently, and meet deadlines.
* Knowledge of principles and methods of curriculum design, adult education, training delivery, and measurement of results.
* Ability to evaluate information and materials to be used in conducting and/or facilitating trainings, including curriculum design and the development or preparation of appropriate training materials.
* Independent, self-starter, and resourceful.
* Proficiency in standard office productivity suites.

**Nice-to-Have Qualifications:**

* Leadership presence/influence.
* Experience with learning content creation tools.
* General Learning Management Systems knowledge.
* Working knowledge of workflow documentation tools.
* Working knowledge of survey tools.
* Familiarity with AI tools for content generation or process improvement.

The target hiring compensation range for this role is $61.67 to $66.16 an hour. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.

**About Aquent Talent:**

Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.
Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!
Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

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