Business Process Consultant – Marketing Transformation

Overview

Aquent is partnering with a major Canadian retail organization with a large-scale, multi-brand marketing ecosystem to help identify an experienced Business Process Consultant who can bring structure, clarity, and operational efficiency to complex marketing workflows.

This is a unique contract opportunity to work inside a highly collaborative marketing organization undergoing structural evolution, where you’ll play a critical role in documenting, redesigning, and improving how core marketing and promotional processes function across teams.

What You Will Do

Lead Current-State Process Discovery

• Conduct stakeholder interviews and workflow discovery sessions across marketing, promotions, campaign, and cross-functional teams
• Observe and document how marketing work currently gets done across key functions
• Map existing workflows, dependencies, bottlenecks, and operational gaps

Build Formal Process Documentation

• Create clear, practical documentation including:

  • Process maps
  • SOPs
  • Governance frameworks
  • Workflow diagrams
  • RACI structures
  • Operational playbooks

Re-Engineer Broken or Inefficient Processes

• Identify workflow inefficiencies caused by structural changes, unclear ownership, or resource constraints
• Redesign processes to improve scalability, accountability, and execution quality
• Prioritize high-impact areas, particularly promotions and campaign operations

Improve Governance & Accountability

• Define clearer roles, responsibilities, and decision-making frameworks
• Build repeatable systems that improve coordination across teams
• Support operational clarity in resource-constrained environments

Drive Change Adoption

• Help teams understand and implement new processes
• Facilitate alignment across stakeholders
• Create systems teams can realistically adopt and sustain

What You Will Bring

Required Experience

• Significant experience in business process consulting, operational excellence, workflow engineering, or process transformation
• Proven ability to map, document, and redesign end-to-end business processes
• Experience conducting stakeholder interviews and process discovery sessions
• Expertise building:
  • Process maps
  • SOPs
  • RACIs
  • Governance models
• Experience improving workflows in complex, cross-functional organizations
• Strong facilitation, communication, and change enablement skills
• Ability to balance strategic process design with practical implementation
• Comfortable working on-site to directly observe workflows and build trust

Ideal Backgrounds

• Business Process Consultant
• Operational Excellence Consultant
• Transformation Lead
• Process Improvement Manager
• Workflow Architect
• Organizational Design Consultant

Nice to Have

• Experience supporting marketing, promotions, or campaign organizations
• Retail or ecommerce operational experience
• Experience with promotional or campaign execution workflows
• Lean / Six Sigma / BPMN knowledge
• Familiarity with process mapping tools such as:
  • Miro
  • Lucidchart
  • Visio
  • Workfront
• Consulting experience in large enterprise environments

Great Fit If You Are…

• A systems thinker who naturally identifies inefficiencies
• Comfortable stepping into ambiguous, evolving environments
• Highly skilled at translating chaos into structure
• Experienced in organizational process redesign
• Strong at balancing detail with enterprise-level workflow design
• Collaborative and relationship-driven, with strong stakeholder engagement skills
• Someone whose primary expertise is process—not just operational support

Why Apply

• Opportunity to lead meaningful business transformation inside a major retail marketing organization
• High-visibility role with significant impact on operational efficiency
• Ability to redesign mission-critical workflows that directly improve marketing execution
• Collaborative culture with teams open to change and innovation
• Unique chance to apply process consulting expertise in a fast-paced, highly dynamic business environment

This role is ideal for someone who thrives in solving operational complexity, designing scalable systems, and helping organizations work smarter—not harder.

The target hiring compensation range for this role is $40 to $50/hr. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location. 

About Aquent Talent
Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.
Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. 
Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

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