UX Content Designer

Overview

Our client, a leading organization in the financial services sector, is dedicated to delivering exceptional digital experiences that empower their customers. They are at the forefront of innovation, continuously striving to simplify complex processes and provide intuitive, accessible solutions. We are seeking a highly skilled individual to join a dynamic team, playing a pivotal role in crafting clear, concise, and impactful content that drives user engagement and business success. This is an exciting opportunity to influence interaction design, contribute to strategic initiatives, and elevate the digital journey for a vast customer base. Your work will directly enhance how users interact with essential services, making a significant difference in their daily lives.

**What You’ll Do:**

* Strategically design content for critical transactional flows and account acquisition processes, ensuring clarity and user-friendliness.
* Collaborate daily within agile squads, working closely with interaction designers, product managers, and technical partners to deliver cohesive solutions.
* Contribute significantly to defining the scope and impact of both day-to-day tasks and broader strategic initiatives.
* Present compelling content rationale and design solutions to diverse stakeholders, including product teams, legal, and technical partners.
* Lead and facilitate workshops and external refinement sessions to gather essential feedback and build consensus across teams.
* Actively participate in user research, integrating findings directly into content strategy to ensure user-centered design.
* Influence interaction design decisions and contribute to wireframes, bringing a strong content perspective to the visual and functional design.
* Develop and implement content strategies that directly support key metrics related to user acquisition and configuration.
* Advocate for scalable design decisions and contribute a content-first point-of-view in all design activities.
* Adapt to varying design challenges, from content-first workshops to detailed translation work, demonstrating versatility and agility.

**What You’ll Bring:**

**Must-Have Qualifications:**

* 7+ years of experience in Content Design or a similar role, with a strong emphasis on UX.
* Demonstrated ability to apply strategic thinking to content, moving beyond microcopy to holistic content solutions.
* Deep understanding of UX principles, interaction design, and user acquisition flows.
* Experience working in highly regulated industries (healthcare preferred).
* Proficiency in Figma for collaborative design and prototyping.
* Strong communication, presentation, and workshop facilitation skills.
* Proven experience in UX writing.
* Experience with content design systems from a content perspective.
* Familiarity with Agile methodologies and experience working effectively with cross-functional design and development teams throughout the development cycle.
* Ability to work independently, lead initiatives, and operate with a strong sense of urgency in a fast-paced environment.
* Experience contributing to user research and solutioning.
* A compelling portfolio showcasing strategic content design for transactional experiences.

**Nice-to-Have Qualifications:**

* Experience in design research.
* Advanced workshop facilitation skills.

**About Aquent Talent:**

Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.
Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!
Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

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