Product Owner

Overview

Are you ready to make a significant impact within a leading organization in the dynamic healthcare and insurance sector? Aquent, a global leader in talent solutions, is thrilled to partner with an innovative client dedicated to enhancing customer experiences through cutting-edge communication strategies. This is an incredible opportunity to join a forward-thinking team that is revolutionizing how critical information is delivered, directly influencing operational efficiency and customer satisfaction. You’ll be at the forefront of modernizing communication platforms, driving crucial initiatives that shape the future of digital engagement.

We are seeking a highly motivated and detail-oriented individual to join our client’s team, where you will play a pivotal role in the evolution and optimization of their communication fulfillment platforms. In this exciting position, you will serve as a vital link between business needs and technical solutions, directly influencing the efficiency and effectiveness of critical messaging systems. Your expertise will ensure seamless operations, drive strategic modernization efforts, and empower end-users, contributing directly to a superior customer experience and the organization’s strategic goals.

To be considered for this role, you must:

• Be authorized to work in the United States
• Not require sponsorship of any kind for the duration of the assignment
• Be able to work on a W-2 basis.  C2C or 1099 is not permitted for this position

**Here’s what you’ll be doing:**

* Support the daily operations and ensure the smooth functioning of essential platform capabilities.
* Gather, analyze, and meticulously document requirements for IT development teams, translating business rules, routing logic, and workflow needs into clear specifications.
* Map and optimize current-state and future-state workflows across various messaging fulfillment systems.
* Contribute to the execution of the product roadmap for both fulfillment and audit capabilities.
* Provide comprehensive end-user support, facilitate onboarding, deliver training, and manage platform licenses.
* Collaborate extensively with cross-functional partners, including Marketing, Compliance, Operations, Technology, and Regulatory teams, to refine requirements and prioritize critical work.
* Support the creation of essential documentation, governance standards, and process materials to ensure consistency and compliance.
* Monitor platform performance diligently, identifying and championing opportunities for operational improvements and efficiencies.
* Actively contribute to significant modernization initiatives involving advanced document composition and future-state orchestration platforms.

**What you’ll bring:**

**Must-Have Qualifications:**

* 3+ years of professional experience in product ownership, business analysis, marketing technology (MarTech), or similar technical/operational roles.
* A strong functional understanding of communication fulfillment or document composition platforms.
* Proven experience in documenting complex workflows and effectively translating intricate business rules into clear, actionable technical requirements.
* Exceptional communication and stakeholder collaboration skills, with the ability to engage effectively across all levels of an organization.
* Familiarity with Agile methodologies, including backlog management and iterative delivery processes.

**Nice-to-Have Qualifications:**

* Experience operating within regulated industries, such as healthcare, insurance, or financial services.
* Familiarity with omnichannel fulfillment workflows, encompassing various channels like print, email, fax, and digital communications.
* Prior exposure to significant modernization or platform transition initiatives.
* A keen interest in emerging technologies such as automation, robust audit tracking systems, or real-time orchestration platforms.
 

The target hiring compensation range for this role is $41.56 to $46.18 an hour. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.

About Aquent Talent:

Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits! 

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment—one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

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