Desktop Support |

Overview

Aquent is partnering with a prominent organization at the forefront of its industry, dedicated to empowering individuals and fostering financial well-being. This company prides itself on a culture of innovation and exceptional service, both for its customers and its dedicated internal teams. We are seeking an enthusiastic and customer-focused individual to join their dynamic support team, where your expertise will directly impact the daily productivity and success of thousands of internal users. This is an exciting opportunity to be the front-line hero, ensuring seamless technology experiences and contributing to the smooth operation of a vast enterprise.

As a vital member of the internal support team, you will be instrumental in providing real-time technical assistance and essential fulfillment services that keep the organization running efficiently. Your problem-solving skills and dedication to service will directly enable colleagues to perform their best work, making a tangible difference every day. You’ll thrive in a fast-paced environment, tackling diverse technical challenges and playing a crucial role in maintaining the technological backbone of a leading company.

**What You’ll Do:**

* Collaborate within a team of dedicated support technicians, serving a large internal user base.
* Perform system administration for a variety of desktop and laptop environments.
* Deliver hands-on installation, troubleshooting, and comprehensive technology support for computing devices and peripherals.
* Provide timely phone support and remote assistance to resolve user issues efficiently.
* Manage the deployment and reclamation of computer equipment, meticulously maintaining the asset management database.
* Document all work thoroughly using various internal tools to ensure clear records and knowledge sharing.
* Deliver outstanding customer support, ensuring a positive experience for all employees.
* Support technology needs across multiple operational sites.

**Must-Have Qualifications:**

* A Bachelor’s degree in technology or a minimum of 1-3 years of recent experience providing technology support within an enterprise-wide internal service center environment.
* Demonstrated strong communication skills, both written and verbal, to effectively interact with users and team members.

**Nice-to-Have Qualifications:**

* A working knowledge of PC technical support for both Windows and Macintosh operating systems.

#LI-HC1

**About Aquent Talent:**
Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.
Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. More information on our awesome benefits!
Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment—one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.