Payroll Operations Consultant

Overview

Are you ready to make a tangible impact by ensuring the smooth and accurate financial operations for a leading global enterprise? As a key member of a dedicated team, you will play a crucial role in maintaining precision and efficiency, directly contributing to the well-being of employees and the overall success of the organization. Your expertise will be vital in streamlining processes, enhancing employee satisfaction, and upholding the highest standards of financial integrity. Our client, a globally recognized company in its industry, is seeking a talented individual to join their dynamic team. Partnering with Aquent, this role offers a unique opportunity to apply your analytical and customer service skills within a supportive and forward-thinking environment. 

Payroll Operations Consultant, GBS

This role will be hybrid with combination of in-person and remote work.
In office requirements of 2 days per week (Monday and Tuesday) located in Knoxville, TN 37922
This is subject to change per organizational and company requirements could be more or less days in office.

Position Purpose:
Administer payroll operations and services as determined by manager, including transaction, processing, and records management. As part of the Payroll Operations team, they will provide outstanding support to our employees, assigned by line leadership and functional teams as needed for their assigned countries. Among their responsibilities are: day-to-day transaction performance, data entry, mail processing, time and payroll entry, payroll processing assistance, resolve certain treasury/garnishment issues, tickets and other escalated items, assist in vendor auditing, and also participate in projects related to our scope of services.
Analytical and customer service skills are key for the success of this role, as well as a strong vision to identify process improvement opportunities, and implement them.
 

Key Customer Engagements & Activities
• Oversee accurate and timely processing of payroll
• Manage the preparation of payrolls
• Resolve individual and system-wide payroll issues
• Manage onsite payroll related mail sorting and processing
• Ensure quality customer service to employees and departments
• Review audits and ensure accuracy and data integrity
• Evaluate payroll procedures and systems, recommend improvements
• May provide training to clients and staff
• Ensure financial compliance with company policies and procedures and applicable legal rules and regulations
 

Organizational Relationships:
The position reports to the NA Payroll Team Leader and will be part of a larger Global Payroll operations team.
 

Main Areas of Focus:
• Sets day-to-day objectives to deliver job responsibilities working within guidelines or norms of practices
• Work consists of tasks that are typically routine
• Solves basic routine to moderately complex problems
 

Qualifications:

• Education: Undergraduate Bachelor’s Degree is required
• Experience: 3-5 years of prior relevant experience
• Proficiency with Word, Excel, Outlook, Microsoft Teams, and PowerPoint are required
• Key competencies include communication, leveraging diversity, impact, decision making, managing work, taking ownership, building customer relationships, initiating action, cooperation, adaptability, continuous learning and providing feedback
• Experience or working knowledge of Workday, UKG, and Service Now.
• Experience with MS Office products specifically Outlook, Teams, and Excel.
• This role will be hybrid with combination of in-person and remote work.
   
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