Patient Admin Specialist

Overview

Shift Schedule: 8:00-4:30, onsite in Redwood City, CA

Are you ready to make a tangible difference in the lives of patients every single day? Aquent is partnering with a leading healthcare provider dedicated to delivering exceptional patient care and innovative health solutions. We’re seeking a proactive and empathetic individual to join a dynamic team, where your organizational skills and compassionate approach will directly contribute to a seamless and supportive patient experience. This is an incredible opportunity to be at the heart of patient coordination, ensuring that every individual receives the attention and care they deserve from their very first interaction.

**About the Role:**

In this pivotal role, you will be the welcoming face and voice for patients, orchestrating their administrative journey from initial contact through follow-up. You’ll be instrumental in managing critical front office functions, ensuring efficient scheduling, clear communication, and meticulous record-keeping. Your ability to navigate patient inquiries, coordinate complex schedules, and provide essential administrative support will empower clinical teams to focus on patient treatment, ultimately enhancing the overall quality of care. If you thrive in a fast-paced environment and are passionate about making a positive impact on healthcare delivery, this is where you belong.

**What You’ll Do:**

* Serve as the primary point of contact for patients, handling check-ins and check-outs, and assisting with inquiries regarding appointments and payments.
* Efficiently manage a multi-line phone system, screening and routing calls, taking detailed messages, and escalating urgent patient calls as needed.
* Coordinate new patient appointments, schedule follow-up visits, and expertly manage the scheduling of various procedures.
* Ensure all necessary patient verifications and authorizations are complete prior to appointments.
* Liaise with providers regarding scheduling preferences and respond effectively to urgent patient needs.
* Provide essential doctor-patient support, utilizing reference documents and tools to assist with non-clinical inquiries.
* Execute various administrative tasks, including maintaining information and paging directory databases, and processing internal forms.
* Utilize telephone systems and electronic medical records systems with proficiency.
* Manage and distribute incoming faxes and mail, and maintain organized filing of documentation.
* Respond to non-clinical patient messages and inquiries, escalating to appropriate teams when necessary.

**Must-Have Qualifications:**

* High School Diploma or GED.
* Demonstrated knowledge of medical terminology.
* Proficiency with computer systems and software relevant to administrative functions.
* Excellent verbal and written communication skills, appropriate for a professional healthcare setting.
* Proven ability to deliver exceptional customer service, solve problems efficiently, and manage multiple priorities simultaneously.
* Familiarity with Windows-based office software, computers, and operating systems.
* Adept at adjusting communication style to meet the needs and understanding level of diverse individuals.
* Ability to maintain composure and effectiveness in stressful situations.
 

The target hiring compensation range for this role is $22.83 to $25.37 an hour. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.

About Aquent Talent:

Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits! 

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment—one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.