UX Rearcher

Overview

UX Researcher

This role supports a hybrid work model in Cambridge, MA, allowing for a mix of in-office collaboration and remote work flexibility.

Candidates must be able to go into the office 4-5 times a month.

Join a leading company in the health and wellness sector dedicated to creating meaningful impacts on people’s lives every day. 

This role is part of a new Consumer Experience team that was established to promote human-centered design and execute digital-focused projects internally for customers (HCPs, patients) and employees. Projects will involve a mix of deep customer understanding research to inform the product/solution strategy and usability testing research to inform design development and execution

We are seeking an innovative and influential leader to help drive this cultural shift, ensuring that every decision is aligned with genuine customer needs and desires.

As a strategic partner with Aquent, you will play a critical role within a dynamic team. Your work will directly inform product strategies, refine design development, and evangelize user research best practices across the entire business. 

Your Impact & Responsibilities

You will champion the customer, leading the design and execution of robust research studies that uncover deep insights and drive actionable recommendations.

• Lead the design and execution of research studies that follow research best practices and methodologies.

• Partner with product owners, functional leads, and stakeholders to clarify project goals and identify areas where customer research can provide greater insight.

• Partner with strategy and design team leads to develop a research roadmap/strategy and project brief; integrates it within the design planning, estimation, and prioritization process.

• Lead the creation of customer journeys, insight frameworks, and user personas which synthesize data and findings, helping the team arrive at a shared understanding of the customer needs.

• Develop and execute usability testing on digital solutions.

• Passionately advocate for customer needs, insights, market trends, etc. that need to be considered and incorporated into the experience and design strategy.

• Present research findings and recommendations in a clear and compelling manner.

• Identify or develop immersive and interactive methods for helping stakeholders and the strategy/design teams understand the needs and experiences of customers.

• Ensure all research study results are actionable and contribute directly towards meeting project and business goals in a pragmatic approach.

• Be an influential leader who champions and advocates for the customer on projects and across the business; not afraid to speak up when you see the customer’s needs and preferences being ignored.

• Contribute to the team’s vision by identifying areas of opportunity or improvement.

Required Skills & Experience

We are looking for an agile, resilient, and action-oriented individual with a strong foundation in human-centered design and extensive research experience.

Must-Have Qualifications:

• Bachelor’s degree or equivalent work experience in design, HCI, or related field.

• 3+ years of professional CX or UX research experience.

• 3+ years of experience in the design of digital solutions/applications.

• Advanced knowledge of design principles, usability principles, and comprehensive UX research methods (quantitative and qualitative).

• Demonstrated experience implementing human-centered design methodology and applying design thinking in ambiguous situations.

• Excellent teamwork, leadership, and communication skills for influencing cross-functional teams and effectively presenting research findings.

• Submission of research work samples showcasing best practices in user research methodology and insight framework generation is required for consideration.

Nice-to-Have Qualifications:

• Master’s degree in a relevant field (HCI, Design, etc.).

• Familiarity with the specifics of a regulated industry is a plus.

Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.

About Aquent Studios:

Aquent Studios connects the best talent in marketing, creative, and design with the world’s biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. 

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment—one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.