Trainer

Overview

Aquent has an exciting opportunity for a Revenue Cycle Trainer in the United States!

This position is 100% remote.  We will only consider candidates who:

• Currently live in the United States
• Are authorized to work in the United States
• Do not require sponsorship of any kind for the duration of the assignment
• Can work on a W-2 basis.  C2C or 1099 is not permitted for this posiiton

This is an exciting opportunity to join a leading healthcare organization dedicated to delivering exceptional patient and family experiences. Our mission is to set the highest standard for care, ensuring every individual feels known, guided, and supported throughout their healthcare journey. We believe in fostering an environment where innovation thrives, and every team member plays a crucial role in our collective success.

Are you a passionate educator with a deep understanding of healthcare operations, eager to make a tangible impact on patient care and organizational efficiency? We are seeking a dynamic and dedicated individual to become a primary training and support resource for our critical revenue cycle education initiatives. In this role, you won’t just deliver training; you’ll empower our teams, optimize workflows, and directly contribute to the financial health and operational excellence of our organization, ultimately enhancing the patient experience. If you’re ready to shape the future of healthcare education and drive impactful change, we want to hear from you!

**What You’ll Do:**

* Develop a fundamental understanding of our operational department functionality and workflows within your assigned areas.
* Deliver engaging and effective training on our standard operational processes.
* Actively participate in meetings to stay current with department functionality and evolving workflows.
* Provide ongoing, essential support for new hires, ensuring a smooth and successful onboarding experience.
* Develop and implement a fundamental understanding of adult learning theory and industry-standard training methods in all educational deliveries.
* Contribute significantly to the development and maintenance of our comprehensive knowledge base.
* Provide expert support for workflow optimization and efficiency across our operations.

**What You’ll Bring:**

* **Education:** An Associate’s degree in a work-related discipline or an equivalent combination of education and experience.
* **Experience:** 3 or more years of relevant experience in revenue cycle operations.
* **Core Knowledge & Skills:**
* Demonstrated expertise in front-end, middle, and back-end revenue cycle processes.
* Ability to apply general medical terminology appropriately during training delivery.
* Proficiency in utilizing insurance company, State, and Federal websites to obtain billing and reimbursement information.
* Experience working with multiple software applications, including a widely used healthcare software platform, word processing, database management, spreadsheets, presentation software, electronic calendar, and email.
* Strong knowledge of computer systems and software used in functional areas.
* Ability to apply industry-standard adult learning, training, and coaching principles and methods.
* Understanding of basic project management concepts.
* Capability to execute identified plans with regard to available information, constraints, and anticipated risks.
* Experience with registering, tracking, and grading users in Learning Management Systems.
* Skill in applying adult learning theory and methodology to training delivery.
* Adept at managing class time efficiently.
* A strong focus on customer service and delivering high-quality service offerings.
* Excellent interpersonal skills for inter-departmental collaboration and success.
* Strong verbal/written communication and active listening skills.
* Ability to complete identified tasks and activities with intended outcomes and within expected timelines.
* Exceptional organizational skills to effectively prioritize tasks and complete assignments within allotted timeframes while maintaining standard workflow.
* A knack for identifying problems and potential solutions for training and support issues.
* The ability to communicate effectively and professionally to audiences at all levels of position, competency, and capacity.
* Skill in making effective oral presentations and preparing concise written reports for diverse audiences.
* The capacity to persuade and influence potentially resistant learners or partners.
* Ability to maintain composure during challenging interpersonal interactions.
* Proficiency in sharing feedback professionally and tactfully with both internal and external partners.
* A proactive approach to proposing innovative training methodologies and approaches.
* Ability to work both independently and as a collaborative team member.
* Strong judgment and decision-making abilities.
* A natural ability to work effectively as both a team player and a strong leader.
* Proven ability to establish and maintain collaborative and effective working relationships.

**About Aquent Talent:**
Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.
Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. More information on our awesome benefits!
Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment—one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.