Content Designer

Overview

Join a forward-thinking financial institution that’s redefining digital experiences and setting new industry standards! We’re on a mission to lead with exceptional digital products, driven by strategic thinking, robust research, innovative design principles, and cutting-edge technical advancements. We’re looking for exceptional digital professionals, like you, to bring our vision to life and make a tangible impact on millions of users.

**Make a Transformative Impact as a Content Design Expert!**

Are you ready to shape the very conversations our digital products have with our clients? We’re seeking a passionate and strategic content design expert to join our dynamic team. This isn’t just about words; it’s about deeply understanding client needs, crafting compelling narratives, and ensuring every digital interaction is intuitive, valuable, and genuinely connects with what matters most to our clients. You’ll be at the heart of our digital evolution, influencing how our products communicate and resonate, from initial engagement to every transactional touchpoint.

**What You’ll Do:**

As a pivotal member of our team, you will collaborate across disciplines to define the core value of our digital products. Your expertise will ensure that every experience embodies its purpose, guiding clients seamlessly through their digital journey. You’ll leverage the power of content to bridge the gap between product functionality and client aspirations, creating truly meaningful interactions.

* **Shape Content Strategy:**
* Develop comprehensive strategies that use content to meet our clients’ information and understanding needs within our digital products.
* Lead and facilitate engaging collaborative design activities and ideation sessions.
* Clearly articulate the rationale behind content strategies and offer expert design advice and guidance to product team members.
* Provide practical direction to the broader design team on our Content Design communications standards, tools, channels, and processes.
* Champion our clients’ needs and interests, ensuring their voice is central to discussions about content’s role and its impact on product design.
 

* **Drive Content Creation:**
* Craft client-focused textual content, including labels, explanatory text, hidden or alternative text, metadata, and internal support content, as well as external go-to-market content.
* Partner with peers to develop compelling non-textual content, such as iconography, information graphics, imagery, and data visualizations.
* Apply the principles of Inclusive Design to ensure all content is accessible and engaging for everyone.
* Collaborate closely with legal, compliance, and regulatory teams to ensure all digital conversations meet our responsibilities.
* Manage the documentation and sharing of content throughout its entire lifecycle.
 

* **Lead Research and Testing Initiatives:**
* Work hand-in-hand with Design Researchers to align on critical questions for research and testing.
* Partner with Testing and/or Design Leads to initiate tests for specific content strategies and executions.
* Conduct thorough research into content and messaging strategies across the competitive landscape, performing relevant competitive audits.
* Execute comprehensive content audits as needed to optimize performance and relevance.

**What’s in it for You:**

This is an incredible opportunity to contribute to solutions used by millions and play a key role in a global digital leader. You’ll join a culture where designers are valued, heard, and supported by peers with deep expertise. Be part of a team that is pushing the boundaries of digital product design to improve lives and communities. This role offers a unique chance to help shape content design as a practice and influence peers globally.

**What You’ll Bring:**

* A post-secondary education, ideally a university degree or college diploma.
* At least 4 years of impactful writing experience from a creative agency or in-house creative team.
* Exceptional problem-solving skills and critical thinking abilities.
* Proficiency in English.
* A compelling portfolio showcasing your copywriting work.

**Nice to Have:**

* Facility in French.
* Knowledge of accessibility standards and methods.
* Awareness of cutting-edge design and technology trends.

**About Aquent Talent:**
Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.
Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. More information on our awesome benefits!
Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment—one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

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